{"id":1827469,"url":"https://alion.io/job/foundever-learning-tech-implementation-lead-evertrainer-zenarate-individual-contributor","title":"Learning Tech Implementation Lead (EverTrainer / Zenarate) - Individual Contributor","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"European time zones","utc_offset_min":0,"utc_offset_max":2},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":714},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T07:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-06T22:08:23Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Learning Tech Implementation Lead (EverTrainer / Zenarate) - Individual Contributor\nAbout Foundever™\nFoundever™ is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nTimings: Working hours to overlap with US and Europe time zones depending on deployment needs.\nJob Summary\nWork as an end-to-end implementation lead and platform subject matter specialist for our learning platforms, owning deployments and post-go-live adoption for EverTrainer (powered by Zenarate) across regions. This role is a hands-on individual contributor responsible for driving high-quality implementations, ensuring consistent configuration standards, and supporting scalable adoption through documentation, enablement, and data-driven continuous improvement.\nThis role partners closely with Learning & Development (L&D), Operations/Delivery, Customer Success, and technical teams to ensure implementations are both technically sound and aligned to learning outcomes.\nDuties and Responsibilities\nImplementation Delivery (End-to-End Ownership)\nLead end-to-end EverTrainer implementations across regions, managing timelines, milestones, risks, and stakeholder communication across time zones\nOwn delivery quality for deployments from discovery and configuration through testing, go-live, and hypercare\nDrive implementation readiness by coordinating required inputs (access, environments, content, stakeholders, success criteria) and ensuring clear go/no-go decisions\nSupport complex, multi-stakeholder deployments and propose solutions for non-standard requirements within platform capabilities\nPlatform Expertise & Standards (COE-Aligned Contribution)\nApply and help maintain implementation playbooks, onboarding documentation, and platform configuration guides to ensure consistency across deployments\nContribute to knowledge management by documenting lessons learned, FAQs, and repeatable solutions to improve future launches\nProvide platform guidance to internal stakeholders (L&D/Delivery/Operations) to promote consistent best practices\nEnablement & Adoption Support\nSupport Train-the-Trainer (TTT) sessions and internal enablement to help regional teams adopt EverTrainer successfully\nPartner with stakeholders to ensure implementations drive meaningful learning outcomes, not only technical go-lives\nPromote adoption by supporting change management activities (communications, office hours, reinforcement plans) as needed\nContinuous Improvement & Data-Driven Delivery\nTrack and report key metrics including time-to-go-live, CSAT, and platform adoption; translate insights into actions that improve delivery quality and speed\nUse feedback from learners, trainers, and stakeholders to identify gaps and continuously improve implementation methodology and documentation\nMaintain feedback loops with implementation, product/vendor, and customer success stakeholders to evolve practices over time\nCross-Functional Partnership\nCollaborate with Sales, Customer Success, Product/vendor partners, and L&D teams to support a strong customer journey and post-go-live adoption\nAct as a bridge between technical implementation needs and learning requirements, ensuring solutions are workable and instructionally effective\nPartner with Delivery and Operations teams on realistic deployment timelines and resource planning inputs\nQualifications - Skills & Competencies\nRequired / Strongly Preferred\n4+ years in implementation, professional services, learning technology, or SaaS delivery roles\n Hands-on experience implementing Zenarate / EverTrainer end-to-end is strongly preferred- Comparable experience with similar platforms may be considered (e.g., Whatfix Mirror, Second Nature AI, ReflexAI, Observe.AI, Cresta, SymTrain, Solidroad)\n\nDemonstrated ability to own end-to-end implementations independently (not only support/administration)\nStrong stakeholder management and communication skills across cross-functional teams and time zones\nData-driven mindset: comfortable using KPIs and adoption metrics to guide decisions and improve outcomes\nSolid understanding of L&D principles and how learning technology supports skill building at scale\nHigh ownership, flexibility, and ability to operate effectively in a global environment","description_format":"text","description_chars":4538,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:45:01Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.438,"p_room":0.75,"age_days":24,"expected_fill_days":27,"reasons":["conf:4","velocity","win:late","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/foundever-learning-tech-implementation-lead-evertrainer-zenarate-individual-contributor","json_url":"https://alion.io/job/foundever-learning-tech-implementation-lead-evertrainer-zenarate-individual-contributor.json","meta":{"generated_at":"2026-10-06T22:18:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2561,"day_limit":5000,"remaining_today":2439,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-learning-tech-implementation-lead-evertrainer-zenarate-individual-contributor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-learning-tech-implementation-lead-evertrainer-zenarate-individual-contributor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-learning-tech-implementation-lead-evertrainer-zenarate-individual-contributor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-learning-tech-implementation-lead-evertrainer-zenarate-individual-contributor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-learning-tech-implementation-lead-evertrainer-zenarate-individual-contributor"}]}