{"id":1827458,"url":"https://alion.io/job/foundever-on-site-engineer","title":"On Site engineer","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":92000,"period":"year","method":null,"sample_n":13807},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-13T07:00:00Z","employer_posted_date":"2026-09-13","last_verified_at":"2026-10-06T18:37:35Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Job Summary:\nThe Onsite Engineer is responsible for maintaining and supporting the local IT environment, managing\nticket queues, providing 2nd/3rd line technical support, and ensuring system performance, security, and\ncompliance with corporate standards such as SOX, ISO, and PCI. Acting as the key onsite IT contact, the\nrole supports day-to-day operations, project implementations, and regional IT initiatives across EMEA\nwhile delivering high levels of customer service, managing incidents, and ensuring adherence to health,\nsafety, and security policies in a fast-paced environment.\nResponsibilities:\nEffectively manage the Ticket Queue for the respective Country\nManage and oversee all IT compliance at sites, this should include Anti-Virus, MS Patching, all software\npatching and any official compliance the site(s) adhere to e.g. SOX, ISO, PCI certifications.\nTo be the “Eyes and Ears” for IT locally and remotely, manages all IT issues onsite accordingly.\nSupport and provide “backup” to other onsite engineers in EMEA when required to deliver projects\nand new business implementations.\nAssist IT Leadership and Regional IT Service Delivery with any bespoke projects such as Asset\nmanagement and Global standardization / remediation tasks.\nFull responsibility for the operational maintenance of systems and services across the local Site IT\nenvironment, providing day-to-day operational and technical support.\nReceiving escalations from the Service Desk and IT, providing remote 2nd/3rd line technical support\nand assistance for all Foundever technologies located at the site, and w@H as well as client systems if\napproved and granted.\nEnsure formal procedures are followed, SLAs met and high levels of internal/external customer service\nmet with timely and appropriate communication\nIdentify incident trends and methods of improvement and ensure availability, performance and\nintegrity of technology, producing appropriate support\nAdhere to Corporate and IT policy and ensure changes/incident resolutions are in line with policy\nrequirements\nProactively manage and be responsible for all personal Health and Safety issues for the team, ensuring\na safe working environment for all agents. Adhering to the HR and corporate policies around H&S\nMaybe expected to provide some out-of-hours support to react to major incidents or planned works\nout of normal working hours. Work within a high-pressure environment. Thrive in a fast-paced\nenvironment undergoing rapid technological and business change. Carry out technical\ndiagnosis/analysis.\nThe position must take personal responsibility to understand and comply with all company and client\ncorporate and security requirements and policies.\nAlso ensure the effective management of 3rd party technology providers and their compliance with\nFoundever and Client security policies when working on Foundever systems.\nQualifications:\nExtensive technical support experience. Previous onsite engineering or similar experience would be\nvery advantageous (Essential for sole engineering roles).\nExperience in reporting and maintaining documentation to a high standard is required, as is technical\nwriting skills.\nITIL - Experience of working to ITIL principles, preferably certified to at least foundation level. ITIL v3\npreferred, however v2 is also beneficial.\nSecurity - Experience of migrating / maintaining IT operations in a compliant & auditable state and\nensuring the IT environment is fit for purpose and supports corporate policies.\nCommunication: Very strong verbal and written communication skills in native and English\nlanguage (Mandatory). Must be able to communicate at all levels both internally and externally,\nincluding clients & technical teams. Ability to communicate technological terms to the layman is\nconsidered essential.\nProcess: Experience of working in a highly standardized process environment across diverse geographies & languages. Understanding & experience of the role of ITIL within IT is an absolute must. Experience of SOX, ISO and PCI standards are welcomed but not essential.\nOrganization: The role requires vision & motivation to be able to be a key interface between the IT function and the operational business, including external clients. To manage ones time,\nprioritize workload and ensure any updates regarding business changes are always communicated\nclearly and concisely.\nTechnology: Proven IT skills within a desktop support (2nd level role) is very advantageous, as is\nexperience in a call center environment.\nLaptop and PC general support experience (Essential)\nWindows - Active Directory administration (Essential)\nWindows Operating system (Essential)\nManaging Anti-Virus clients and Microsoft patches (WSUS) (Preferred)\nDell / HP Server hardware (Advantageous)\nMicrosoft Outlook support (Advantageous)\nBuilding & imaging Hardware (Preferred)\nDNS, DHCP management (Advantageous)\nWindows servers (Beneficial)\nWorking knowledge of WDS / Microsoft SCCM (Advantageous)\nInternet Proxy (white- and blacklisting) knowledge (Advantageous)\nNetworked printer support (Beneficial)\nCisco and Avaya support experience (Advantageous)\nKnowledge of the call center and BPO business is advantageous\nEducation and Language Proficiency:\nCollege degree or bachelor's degree finalist\nMS qualifications such as MCSE are advantageous as are any ITIL qualifications. Any other vocational\ntraining and qualifications in the Information Technology field will be considered advantageous\nEnglish advanced level - mandatory","description_format":"text","description_chars":5488,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:45:01Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.544,"p_room":0.75,"age_days":22,"expected_fill_days":27,"reasons":["conf:4","velocity","win:late","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/foundever-on-site-engineer","json_url":"https://alion.io/job/foundever-on-site-engineer.json","meta":{"generated_at":"2026-10-06T21:26:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":958,"day_limit":5000,"remaining_today":4042,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-on-site-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-on-site-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-on-site-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-on-site-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-on-site-engineer"}]}