{"id":1826567,"url":"https://alion.io/job/foundever-quality-coach-evaluator-luxor-based","title":"Quality Coach / Evaluator - Luxor Based","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-09-29T07:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-13T00:35:20Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About Us\nFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nSupporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.\nPrimary Job Responsibilities\nMonitors CSR’s performance on a daily basis, by taping, listening to, reviewing, and evaluating calls. \nProvides appropriate feedback to CSRs on quality of service to ensure adherence to procedures and scripts with the aim of improving the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills) \nAttends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring \nReports script problems or questions to appropriate areas \nAssists in monitoring specific programs as needed \nCommunicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals \nMakes monthly call monitoring plan and executes this plan. Keeps track of what has been achieved \nProvides relevant information for Monthly Quality Reports. \nProvides feedback to the training department about issues arising from monitoring which have to be picked up when new agents are going to be trained \nActs at least half a day per week as CSR to keep up experience \nParticipates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.","description_format":"text","description_chars":1929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:41:59Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.596,"p_room":0.75,"age_days":13,"expected_fill_days":15,"reasons":["conf:5","velocity","win:late","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/foundever-quality-coach-evaluator-luxor-based","json_url":"https://alion.io/job/foundever-quality-coach-evaluator-luxor-based.json","meta":{"generated_at":"2026-10-13T11:31:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17827,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-quality-coach-evaluator-luxor-based"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-quality-coach-evaluator-luxor-based"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-quality-coach-evaluator-luxor-based"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-quality-coach-evaluator-luxor-based\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-quality-coach-evaluator-luxor-based"}]}