{"id":1931557,"url":"https://alion.io/job/foundever-remote-licensed-customer-service-representative","title":"Remote Licensed Customer Service Representative","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-10-05T22:06:40Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-06T22:08:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Remote Licensed Insurance Customer Service Representative\nJob Overview\nHave you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs!\nAs a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customers' insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.\nLocation: Remote\nWhy You Should Join Us\n$17-$19/H\nEnjoy 100% paid professional training.\nComprehensive benefits including medical, dental, and vision\nWellness Benefits, including our Employee Assistance Program\n401 (k) with company matching\nPaid Time Off\nEmployee Discounts\nCareer Growth, 93% of managers promoted within!\nExtra earnings through bonus programs and referrals\nWhat We’re Looking For\nMust be at least 18 years old. \nHigh school diploma or GED equivalent required. \n1-2 years of relevant work experience. \nMust have open availability during operating hours. \nKey Skills\nAbility to navigate system tools to search for answers & information \nConnect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion\nSelf-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance\nAble to complete collegiate-level coursework to prepare for the state exam.\nStrong organizational skills\nHome Setup Requirements\nProvided Equipment: Foundever will ship necessary equipment, including a headset after you pass your state exam. \nInternet Requirements: A hardwired high speed internet connection \nWork Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation. \n Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for college of insurance training. \nAbout Foundever\nFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nMilitary Partners\nWe proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.\nEEO\nFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.\nInterested in Becoming Part of Our Team?\nVisit us at www.foundever.comand connect with us on Facebook, LinkedIn and Twitter.","description_format":"text","description_chars":3913,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-05T22:06:40Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:4","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/foundever-remote-licensed-customer-service-representative","json_url":"https://alion.io/job/foundever-remote-licensed-customer-service-representative.json","meta":{"generated_at":"2026-10-07T01:13:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2020,"day_limit":5000,"remaining_today":2980,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-remote-licensed-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-remote-licensed-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-remote-licensed-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-remote-licensed-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-remote-licensed-customer-service-representative"}]}