{"id":3826893,"url":"https://alion.io/job/foundever-senior-speech-analyst","title":"Senior Speech Analyst","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Alteryx","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-05T18:42:50Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T07:26:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Senior Speech Analyst\nWho are we?\nOur mission is to power the best customer experiences for the world’s leading brands - wherever and whenever\nneeded.\nWith 170,000 people across the globe, Foundever™ connects brands with customers 9 million times a day in 60+\nlanguages, making us one of the truly global players in BPO.\nThe Opportunity:\nWe’re seeking an experienced Senior Speech Analyst to support growth and innovation across our Insight &\nAnalytics client portfolio. You’ll be data-driven leader, be inquisitive and a strong problem-solver.\nYou’ll lead voice of the of customer / colleague projects to develop insight that help clients and operations achieve\ntheir objectives.\nYou’ll work closely with internal and client teams, delivering one-off and ongoing projects across a variety of\nindustries.\nKey Responsibilities:\nProject Management\nYou will be expected to be able to understand a wide range of speech analytics use cases and translate\nthese into business requirements for speech & text analytics projects\nYou’ll work as an individual contributor or as a senior analyst on a project team\nSet the standard for QA, UAT and peer review across speech platform configuration, analysis and client\nplaybacks ensuring the end to end project is always delivered to a high standard\nTrack the success of projects through post implementation reviews, focusing on delivering measurable\nvalue to clients.\nEnsure all analytics solutions adhere to best practices in data governance and security\nSpeech analytics\nSetup and testing of speech / text categories\nMaintenance of the category library to ensure high accuracy and relevancy\nDevelopment and maintenance of agent performance scorecards\nSetup and deployment of real time agent assist tools\nWork closely with our operations to upskill them to self serve Insight for agent coaching\nTrack and monitor platform compliance to ensure we maximise value / ROI for our clients\nLeadership\nMentor and coach more junior members of the Insight and analytics team\nCreator - Tom Luke Last Update - 23/09/26\nEncourage a collaborative, high performance culture within the team\nBuild trusting relationships with our clients and operations\nAble to spot opportunities to make us more efficiency and effective in project delivery\nProactively bring ideas to develop new or improve existing use cases for speech & text analytics within\nthe contact centre\nData Analysis\nWork with our data engineering & data science teams to source, prepare and transform speech analytics\nteam ready for analysis\nAnalyse data sources and dashboards within speech platforms or external dashboards\nPresent analysis in clear, concise and business-friendly language\nShape data analysis into improvement projects that help our clients and operations deliver lasting\nbenefits such as cost reduction or CX improvement\nOwn a project end to end from design through to handover of our recommendations for delivery\nBenefits tracking from baselining performance pre change to measuring improvements post change\nStakeholder Management\nCapture data requirements and work with clients / operations to source data\nTurn complex data analysis into business-friendly insight, tailored to a clients sector and campaign(s)\nConfidently present analysis and recommendations to stakeholders from Head of to C-suite level\nAct as a trusted advisor, helping operations and our clients self serve data & Insight to help them achieve\ntheir objectives\nYour profile & experience:\n5+ years’ experience in a similar speech analytics role (essential)\n5+ years working with contact centre data (essential)\n2+ year working within the BPO industry (preferred)\n2+ years experience working with speech analytics platforms - e.g. CallMiner, Nexidia, Genesys S&T or\nsimilar (essential)\nComfortable working with PowerPoint and Excel\nBasic-intermediate Power BI or Tableau skills (at least one of these BI platforms)\nAlteryx experience (not essential, a nice to have)\nStrong written and verbal communication, with the ability to influence senior stakeholders\nStrong problem-solving and critical thinking skills\nAble to work independently and manage multiple projects in a fast-paced environment\nAble to think strategically and contribute to the growth of our client portfolio, revenue and profitability\nYou’ll also enjoy the stability, training and working conditions of a well-established global organisation.\nInterested? Apply now - our Recruitment Team would love to hear from you.","description_format":"text","description_chars":4452,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-05T18:42:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/foundever-senior-speech-analyst","json_url":"https://alion.io/job/foundever-senior-speech-analyst.json","meta":{"generated_at":"2026-11-07T14:24:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18480,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-senior-speech-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-senior-speech-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-senior-speech-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-senior-speech-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-senior-speech-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3826893}},{"tool":"search_jobs","arguments":{"company":"foundever.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3826893},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}