{"id":3056203,"url":"https://alion.io/job/foundever-spanish-customer-service-representative-remote","title":"Spanish Customer Service Representative Remote","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":86,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24784,"max":null,"currency":"GBP","period":"month","gross":null,"usd_annual":398100},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-22T03:48:25Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T07:40:49Z","board_verified":false,"closed_at":"2026-10-23T07:40:49Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Key Details\nSalary: £24,784.50 per annum, paid monthly\nBenefits: Incentive programme, employee recognition platform, progression opportunities, and an award-winning culture!\nOpening Hours: Shifts between Monday to Friday, 08:00 to 17:00 with occasional Sunday support on a rotational basis\nContract Type: 6 months fixed term, full-time (37.5 hours per week)\nLocation: Work from Home, UK-based only\nTraining: 2 weeks between Monday to Friday, 08:00 to 16:30 or 08:30 to 17:00 (fully paid)\nStart Date: ASAP\nPlease note that we are unfortunately not able to offer sponsorship for this role.\nWhat will I be doing?\nAs a Customer Service Representative with Foundever® and Kellanova, you’ll deliver empathetic, professional support to consumers via both calls and emails. You'll support English and Spanish speaking customers, helping them with product questions, quality concerns, and general enquiries for iconic brands including Kellogg's cereals, Pringles, and Cheez-It.\nWe are dedicated to delivering exceptional service to our consumers and fostering genuine connections. We thrive in a dynamic environment where your outstanding communication skills will shine as you engage with consumers across various channels. You'll have the chance to leverage cutting-edge AI-powered translation tools that seamlessly integrate into our central database system. This is more than just a job; it’s an opportunity to represent iconic brands and make a meaningful impact on consumer satisfaction!\nPrimary Responsibilities\nRespond with Empathy: Address all consumer inquiries within established timeframes, ensuring each interaction is personalised and empathetic.\nProduct Expertise: Develop an in-depth understanding of Kellogg's, Pringles, and Cheez-It products and services to provide informed assistance.\nEffective Issue Escalation: Recognize when complex issues require escalation to the appropriate departments to ensure timely resolution.\nProfessional Communication: Handle all correspondence professionally across various communication channels, maintaining a high standard of service.\nAccurate Documentation: Document all consumer interactions meticulously, adhering to established procedures to ensure consistency and quality.\nAdministrative Record Maintenance: Maintain and update all necessary administrative records accurately to support operational efficiency.\nTailored Solutions: Utilize comprehensive product knowledge to offer appropriate solutions that meet consumer needs.\nQuality Assurance: Meet and exceed quality monitoring standards to maintain the integrity of our service.\nLanguage Assistance: You will facilitate communication in English and Spanish as needed, utilizing available translation tools and communication channels.\nPerformance Goals: Achieve and surpass daily and weekly performance targets, contributing positively to the team’s success.\nAd Hoc Tasks: Complete additional tasks as assigned, with full training provided to support your success in the role.\nWho are we looking for?\nWe are seeking individuals who have:\nExcellent interpersonal and communication skills (verbal & written) to a fluent standard of English and Spanish, with an ability to personalise communications\nDemonstrated customer service experience or natural aptitude\nPast sales experience in a retail environment is preferred\nAbility to create genuine rapport and show empathy in consumer interactions\nStrong organisational abilities\nProficiency with MS Word/Excel\nOutstanding communication skills with ability to maintain composure in all situations\nSelf-motivated with ability to work independently under pressure to meet deadlines\nAttention to detail is needed on every level and at every aspect of the consumer journey\nAbility to follow a process on a live call\nWho is Foundever®?\nFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nWhy join Foundever®?\nAt Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge - we’re committed to ensuring you thrive every step of the way to create your best moments.\nIf you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!\nPlus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.\nWork from Home Requirements\nThis role is only offered on a Work from Home basis, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements:\nYou must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported)\nYou must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice command tech). You must also not use any pen/paper or any writing materials. No other people, such as dependants can be in the same room during working hours.\nHow to Apply\nCustomer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…\nIf your application is shortlisted, you can look forward to experiencing the following journey with us:\nIntro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!\nOnline Assessment: Complete our quick and simple Spanish online assessment, designed to test your written abilities, problem-solving abilities and how you may approach some real-world customer scenarios.\nInterview: Attend a competency-based interview and short written assessment with our Hiring Team via video call.\nClient Meet-and-Greet: Meet with our Client for a meet-and-greet via a video call.\nApply Now! We look forward to reviewing your application!\nFoundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.\nIf you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at . Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.\nThe personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.\n[ever] creative. [ever] committed. [ever] connected.\nfoundever.com | Create connection. 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