# Speech & Conversation Analytics Analyst

Speech & Conversation Analytics Analyst (CallMiner / Verint / NICE / Genesys / Observe.AI or equivalent) Location: Fully Remote/ Rotational US OR EMEA hours Working Hours: EST-aligned; ideally approximately 7:00 AM-3:00 PM EST Employment Type: Full-Time Important: Eligibility Requirement This is not a general Data Analyst, BI Analyst, QA Analyst, WFM Analyst, Customer Service, AI Trainer, or Project Manager role. To be considered, you must have hands-on experience using a Speech Analytics, Conversation Analytics, or Interaction Analytics platform to analyse customer calls, recordings, transcripts, or agent-customer interactions. CallMiner experience is preferred, but experience with an equivalent enterprise platform is mandatory. Candidates without hands-on speech/conversation analytics platform experience will not be progressed. About the Role We are looking for a bilingual Speech & Conversation Analytics Analyst to support contact-centre operations and client analytics programmes. You will analyse customer voice interactions and transcripts to identify call drivers, recurring issues, customer sentiment, quality gaps, compliance risks and opportunities to improve customer experien

- **Id**: 3826892
- **Url**: <https://alion.io/job/foundever-speech-conversation-analytics-analyst>
- **Role**: Analytics
- **Role family**: Analytics
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: explicit
- **Locations**: India
- **Countries**: IN
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T18:42:50Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-07T07:26:49Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 5249
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Business Process Outsourcing (BPO), Call Center Services

## Company

- **Id**: 6940
- **Name**: Foundever
- **Domain**: foundever.com
- **Url**: <https://alion.io/company/foundever>
- **Size band**: 11-50
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: SuccessFactors

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 5
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 26
- **Computed at**: 2026-11-07T05:47:08Z

## Remote working hours

- **Label**: UTC-5 – UTC+3
- **Utc offset min**: \-5
- **Utc offset max**: 3

## Technologies

- **Power BI** — Optional: yes
- **Tableau** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Arabic; Level: All levels; Optional: yes
- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T18:42:50Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 26
- **Reasons**: conf:3, velocity, win:early, comp:brand
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.