{"id":1826641,"url":"https://alion.io/job/foundever-technical-customer-service-representative","title":"Technical Customer Service Representative","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-09-24T07:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-11T17:09:13Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Technical Customer Service Representative\nJoin our dynamic team at Foundever, where every interaction is an opportunity to make a difference!\nLocation Requirements: Must live within the commuting range and be able to work 50 MILES OF 101 SYKES BLVD. CHAVIES, KY 41727\nJob Overview\nFoundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.\nWhat We're Looking For:\nAbility to multitask in and navigate between screens efficiently while assisting customers\nComfortable in a fast-paced environment\nMust be 18+ years of age\nHigh school diploma (or GED equivalent)\nMust pass a criminal background\nKey Skills & Responsibilities:\nHandle inbound customer service calls\nDrive customer satisfaction through voice, chat and email communication\nNavigate multiple systems and tools\nRecommend product solutions for unique customer needs\nWhy You Should Join Us:\nPay: $17/hour base rate + growth opportunities up to $19/hour\n100% paid training\nDedicated time to skill development \nBenefits including medical, dental, life, and vision insurance\nEmployee Assistance Program (EAP)\n401k retirement plan with company match\nEmployee discounts\nReferral bonuses\nInternal Mobility (84% of our managers are promoted within)\nAbout Foundever®\nFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nGet to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.\nMilitary Partners\nWe proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.\nEEO\nFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. 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