{"id":3826891,"url":"https://alion.io/job/foundever-temporary-customer-service-representative-2","title":"Temporary Customer Service Representative","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stratford-upon-Avon, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24784,"max":null,"currency":"GBP","period":"month","gross":null,"usd_annual":400668},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T18:42:50Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T19:09:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Key Details\nBasic Salary:£24,784.50 per annum, paid monthly\nBenefits:Employee recognition platform, progression opportunities, and an award-winning culture!\nWorking Hours:Monday to Friday, 9am - 5:30pm\nContract Type:Fixed Tern - ending 26th Feb 2027, full-time (37.5 hours per week)\nLocation:Foundever House, Timothy's Bridge Road, Stratford-upon-Avon, CV37 9HY\nStart Date:30th November 2026\nAre you customer-obsessed and ready to take the next step to grow your career? Foundever® is looking for Customer Service Representatives to join our team.\nPlease note that we are unfortunately not able to offer sponsorship for this role.\nWhat will I be doing?\nJoin our Foundever® family as a Customer Service Representative, where you’ll be the first point of contact for customers, handling inbound calls in a fast-paced contact centre environment. You’ll provide support, guidance, and solutions, ensuring that every customer receives a positive and efficient experience.\nPrimary Responsibilities\nDeliver outstanding customer service by handling a variety of inbound queries.\nListen actively to customers and identify their needs.\nProvide clear and effective solutions, ensuring first-time resolution where possible.\nWork as part of a supportive team, collaborating to achieve success.\nUse computer systems efficiently to log customer interactions and update information accurately.\nManage multiple conversations confidently while maintaining professionalism and empathy.\nWhat skills and experience will I need to succeed?\nHave strong communication skills (both verbal and written).\nAre great listeners who can understand customer needs.\nEnjoy solving problems and thinking on their feet.\nCan stay calm and patient, even in challenging situations.\nAre adaptable and open to feedback.\nHave a positive attitude and thrive in a team environment.\nComfortable using computer systems to navigate and process information quickly.\n Ambitious? Great! We love seeing our team grow into leaders.\nWho are Foundever®?\nFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nWhy join Foundever®?\nAt Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge - we’re committed to ensuring you thrive every step of the way to create your best moments.\nIf you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!\nPlus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.\nHow to Apply\nCustomer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…\nIf your application is shortlisted, you can look forward to experiencing the following journey with us:\nIntro Call:Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!\nOnline Assessment:Complete our quick and simple online assessment, designed to test your language skills, problem-solving abilities and how you may approach some real-world customer scenarios.\nInterview:Attend a competency-based interview with our Hiring Team on site in Stratford.\nApply now! We look forward to reviewing your application\nFoundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.\nIf you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at . Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.\nThe personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever® and in connection with any subsequent employment or placement, unless otherwise indicated. 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