{"id":1826568,"url":"https://alion.io/job/foundever-wf-planner","title":"WF Planner","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1732},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-29T07:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-09T02:29:25Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Us\nFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nSupporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.\nJob Summary\nWe are seeking a detail-oriented and analytical Workforce Planner to join our team. The ideal candidate will be responsible for forecasting workforce needs, developing workforce optimization strategies, and ensuring the effective allocation of resources to meet operational requirements. This role requires strong analytical skills and the ability to interpret data to make informed decisions.\nPrimary Job Responsibilities\nKey Responsibilities:\nAnalyze staffing patterns and workforce data to forecast current and future staffing needs.\nDevelop and implement workforce planning strategies to optimize employee utilization and improve service delivery.\nCollaborate with department heads to understand resource needs and project upcoming demands.\nMonitor and analyze key performance indicators (KPIs) related to workforce effectiveness and efficiency.\nCreate and maintain workforce models to simulate different scenarios and assess potential outcomes.\nEnsure compliance with labor laws, company policies, and industry regulations in workforce planning activities.\nPrepare reports and presentations on workforce analysis, trends, and recommendations for management.\nUtilize workforce management software and tools to track and report on staffing levels and performance metrics.\nConduct regular reviews and updates of workforce plans based on changing business needs and environmental factors.\nAssist in the development and implementation of training and development programs to ensure a skilled workforce.\nQualifications:\nBachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., SHRM, HRCI) is a plus.\nA minimum of 3 years of experience in workforce planning, human resources, or a related field.\nStrong analytical skills with proficiency in data analysis and workforce management tools.\nExcellent communication and interpersonal skills to collaborate effectively with cross-functional teams.\nAbility to thrive in a fast-paced environment and manage multiple priorities simultaneously.\nProficiency in Microsoft Office Suite and workforce management software (e.g., Kronos, SAP, etc.).\nStrong attention to detail and problem-solving abilities.","description_format":"text","description_chars":2917,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:41:59Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.67,"p_room":0.75,"age_days":8,"expected_fill_days":10,"reasons":["conf:3","velocity","win:late","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/foundever-wf-planner","json_url":"https://alion.io/job/foundever-wf-planner.json","meta":{"generated_at":"2026-10-09T03:50:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3019,"day_limit":5000,"remaining_today":1981,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-wf-planner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-wf-planner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-wf-planner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-wf-planner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-wf-planner"}]}