{"id":3399499,"url":"https://alion.io/job/foundry-technical-support-specialist","title":"Technical Support Specialist","company":{"id":64597,"name":"Foundry","domain":"foundry.com","url":"https://alion.io/company/foundry-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":92000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-06-17T18:29:22Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T10:43:04Z","board_verified":true,"closed_at":null,"days_open":133,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":133},"description":"Job Summary \nThe Technical Support Specialist is a hands-on member of a small, collaborative IT team, responsible for delivering high-quality end-user computing support across the EMEA region. This mid-level role is primarily desktop-focused, covering hardware, software, and endpoint management for users across multiple countries and time zones. The ideal candidate brings 3-6 years of progressive desktop support experience, is comfortable working autonomously across a distributed region, and takes pride in delivering a consistently excellent user experience. \nKey Responsibilities \nDesktop Support & Troubleshooting \nProvide hands-on and remote desktop support to end users across EMEA, covering hardware, software, peripherals, and connectivity issues. \nDiagnose and resolve problems with laptops, desktops, docking stations, printers, and AV/conferencing equipment. \nPerform root cause analysis on recurring issues and implement lasting fixes or documented workarounds. \nCoordinate with vendors and third-party teams for hardware replacements, warranty claims, and software licensing. \nEndpoint & Desktop Administration \nManage the full lifecycle of end-user devices imaging, deployment, configuration, refresh, and decommission across EMEA sites. \nAdminister user accounts, permissions, and policies across Azure AD / Entra ID, and Microsoft 365. \nDeploy, patch, and maintain endpoint security using MDM/UEM tools (Intune, JAMF). \nTroubleshoot local and remote connectivity issues, including VPN, Wi-Fi, and office network access. \nSupport the rollout of new hardware, OS upgrades, and standard software packages across the region. \nCollaboration & Cross-Team Engagement \nWork closely with global IT, Infrastructure, Security, and HR teams on incidents, projects, and regional initiatives. \nParticipate in incident reviews and contribute corrective action plans to prevent recurrence. \nAct as the regional IT point of contact for EMEA offices, building strong relationships with local stakeholders and office managers. \nSupport onboarding and offboarding workflows across EMEA, including device provisioning, account setup, and access management. \nDocumentation & Knowledge Management \nMaintain detailed incident records, troubleshooting steps, and resolutions in the ITSM platform. \nAuthor and review knowledge base articles, runbooks, and SOPs to enable self-service and faster resolution across the team. \nIdentify patterns in support demand and recommend system, process, or training improvements. \nTeam Contribution & Continuous Improvement \nShare knowledge openly within the team through documentation, informal coaching, and collaborative problem-solving. \nLead or contribute to team training sessions, knowledge-transfer workshops, and technology walkthroughs. \nEnsure adherence to IT policies, security standards, and data protection requirements. \nRequired Skills & Qualifications \nExperience \n3-6 years in a desktop support, end-user computing, or field IT support role with increasing responsibility. \nExperience supporting users across multiple sites or countries, ideally within the EMEA region. \nTechnical Skills \nEnd-User Hardware: Laptops, desktops, docking stations, printers, mobile devices, and AV/conferencing equipment. \nOperating Systems: Advanced proficiency with Windows 10/11 and macOS. Linux is a plus. \nMicrosoft 365: Outlook, Teams, SharePoint, OneDrive confident supporting and troubleshooting the full suite. \nIdentity & Access: Active Directory, Azure AD / Entra ID, Group Policy, and SSO integrations. \nEndpoint Management: Intune, JAMF, for device enrolment, compliance, and patch management. \nNetworking Basics: VPN, Wi-Fi, DNS, DHCP enough to isolate and resolve common connectivity issues. \n ITSM Tools: Solid understanding of ITSM processes (incident, request, change management) is essential; we use Jira Service Management and will support the right candidate in getting up to speed with the platform. \n Languages: English required; additional EMEA language(s) a strong advantage. \nSoft Skills \nClear verbal and written communication in English, able to support users of varying technical backgrounds across different cultures. \nStrong diagnostic and problem-solving skills with a calm, user-first attitude. \nComfortable managing multiple requests across different time zones and office locations. \nSelf-directed and reliable, able to operate with autonomy as the regional IT presence. \nEducation \nBachelor's degree in Information Technology, Computer Science, or a related field or equivalent professional experience. \nPreferred Skills & Certification \n Certifications: CompTIA A+, Network+; Microsoft MD-102 (Endpoint Administrator); ITIL Foundation v4. \nCloud & M365: Familiarity with Microsoft Azure, Intune, and Microsoft 365 administration. \nCybersecurity: MFA, endpoint security, phishing awareness, and device compliance enforcement. \nAutomation: Basic PowerShell scripting for user provisioning, reporting, or device management tasks. \n Languages: Additional European languages.","description_format":"text","description_chars":5036,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Photo & Video Editing Software"],"lifecycle":[{"event":"open","at":"2026-10-28T13:49:35Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-29T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.353,"p_room":0.28,"age_days":133,"expected_fill_days":30,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/foundry-technical-support-specialist","json_url":"https://alion.io/job/foundry-technical-support-specialist.json","meta":{"generated_at":"2026-10-29T12:19:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64597},"rest":"https://alion.io/mcp/rest/get_company?id=64597"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundry-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundry-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundry-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundry-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundry-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3399499}},{"tool":"search_jobs","arguments":{"company":"foundry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3399499},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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