{"id":655051,"url":"https://alion.io/job/foundryforgood-client-success-specialist","title":"Client Success Specialist","company":{"id":673148,"name":"Foundry for Good","domain":"foundryforgood.com","url":"https://alion.io/company/foundryforgood","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":10,"ghost_share":0.1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":128,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":34000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T08:27:47Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-30T08:25:20Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":49},"description":"Be Part of a Mission-Driven Team\nAt Foundry for Good, we don’t just build businesses-we build businesses that do good. Across our family of brands, we support nonprofits, trade associations, and mission-driven organizations with innovative software, impactful marketing strategies, and tools that empower positive change.\nHere’s why you’ll love working with us:\nStability & Growth: We’re 100% self-funded, with no outside investors or debt, meaning long-term stability and thoughtful growth.\n\nPeople-First Culture: Our 95%+ employee retention rate reflects our commitment to competitive pay, respect, and career development.\n\nGlobal Collaboration: Work with talented team members in the US and the Philippines who share your drive for excellence and impact.\n\nMission-Focused Work: Every role here supports organizations making the world a better place.\n\nIf you’re ready to grow your career while making a difference, we’d love to hear from you!\nWatch Our \"Meet the Team\" Video\nROLE\nWe are seeking a customer-focused and highly organized Customer Support Representative to help Tradewing provide an exceptional experience to organizations and their partners. This role focuses on responding to customer questions, troubleshooting issues, providing clear guidance, and helping customers get the most value from Tradewing’s product and services.\nThe ideal candidate is an excellent communicator who enjoys solving problems, learning technology, and helping people. You’ll work closely with customers and internal teams to resolve questions efficiently, identify recurring issues, and contribute to an excellent overall customer experience.\nRESPONSIBILITIES\nRespond to questions and support requests through email and other communication channels\n\nHelp clients understand and effectively use Tradewing’’s products, features, and resources\n\nTroubleshoot issues and identify appropriate solutions or next steps\n\nCommunicate clearly and professionally; Escalate technical or complex issues to the appropriate internal team when needed\n\nMaintain accurate and detailed records of customer interactions and support requests Identify recurring customer questions or challenges and share insights with internal teams\n\nHelp improve customer support processes, documentation, FAQs, and educational resources\n\nTrack customer support activity and engagement metrics to help inform improvements to the support experience\n\nSETUP\nThis is a work-from-home setup\n\nTarget of 42.5 billable hours per week\n\nThis role will primarily work either Australia/New Zealand business hours or US EST hours.\n\nREQUIREMENTS\nBased in the Philippines with consistent availability for a long-term role\n\nExceptional English verbal and written communication skills\n\nStrong academic background with an outstanding General Weighted Average\n\nStrong customer service and problem-solving abilities\n\nHighly organized with exceptional attention to detail\n\nComfortable learning and supporting technology-based products\n\nORG OVERVIEW\nMeet the Team\nWe currently have 100 team members who live in the Philippines who have been fantastic team members and we’re excited to add new team members to this new role!\nThere are a few traits unique to our business that individuals should consider before applying.\nYou must love the idea of giving back to the community and nonprofits. There are thousands of jobs. If being involved in the success of nonprofits is something you’re truly passionate about, this could be a great role.\n\nYou must be extremely comfortable with change. As a small growing company, decisions can be made over a weekend and fully implemented by early the next week. Whether that’s new systems, new processes, or new approaches, we look for individuals who can adapt and thrive.\n\nYou must believe that the best contributors should get better rewards. As a company, we believe in paying people based on the value they generate at the business.\n\nYou must be willing to disagree and commit. As a growing business, there will be lots of decisions that get made and changes that occur during your time at the company. Some of which you’ll agree with and some you won’t, we strongly believe that the best team members have the ability to disagree and commit (i.e., going with a decision after it has been made regardless of whether or not you agree).\n\nYou must believe the status quo is unacceptable. As a growing company and as individuals, we believe the status quo is unacceptable. Everyone should be relentless in striving to be the best version of themselves and figure out ways to create more value at the company, enhance our client's results, and grow professionally. The question should always be “How can I be better” rather than “How can expectations be adjusted”.\n\nBENEFITS\nPaid vacation time\n20 days accrued annually\n\nThese paid days off each equate to 8.0 hours of billable time.\n\nExpect to use 5 of the days during the Christmas - New Year’s period.\n\nPaid sick time\n5 sick days off annually\n\nPaid life leave*\n15 days accrued annually.\n\nOnce per year in December, you can cash out any accrued life leave time. Every 5 days your cash out is worth about $300.\n\n*Life Leave allows team members to use their holidays as it’s meant to be - a break - whilst knowing they’ve got the breathing space to tap into extra leave for the planned and unplanned life moments.\nPaid holidays\nYou have 7 paid US holidays.\n\nAdditional benefits\nBereavement Policy","description_format":"text","description_chars":5415,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Metals & Metallurgy","Metal Fabrication"],"lifecycle":[{"event":"open","at":"2026-09-10T20:48:36Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.811,"p_room":0.9,"age_days":50,"expected_fill_days":128,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/foundryforgood-client-success-specialist","json_url":"https://alion.io/job/foundryforgood-client-success-specialist.json","meta":{"generated_at":"2026-10-30T12:13:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17575,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673148},"rest":"https://alion.io/mcp/rest/get_company?id=673148"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundryforgood-client-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundryforgood-client-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundryforgood-client-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundryforgood-client-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundryforgood-client-success-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":655051}},{"tool":"search_jobs","arguments":{"company":"foundryforgood.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":655051},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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