{"id":2945184,"url":"https://alion.io/job/four-seasons-hotels-and-resorts-platform-engineer-central-integrations-reliability-performance","title":"Platform Engineer, Central Integrations, Reliability & Performance","company":{"id":448217,"name":"Four Seasons Hotels and Resorts","domain":"fourseasons.com","url":"https://alion.io/company/four-seasons-press-room","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":110,"ghost_share":0,"stale_share":0.782,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-02T06:13:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":87},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anomaly Detection","optional":false},{"name":"Platform Engineering","optional":false},{"name":"AppDynamics","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Datadog","optional":true},{"name":"Dynatrace","optional":true},{"name":"Grafana","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"Splunk","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T22:51:41Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About Four Seasons:\nFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.\nAt Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.\nAbout the location:\nFour Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Platform Engineer, Central Integrations, Reliability & Performance\nAt Four Seasons, we create exceptional experiences for our guests, residents, and employees around the world. Behind those experiences are technology platforms and integrations that keep our operations connected, reliable, secure, and performing at their best.\nWe are seeking a Platform Engineer, Central Integrations, Reliability & Performance to support and evolve business-critical platforms, integrations, and services that power reservations, distribution, revenue optimization, guest experiences, and operational processes across our global portfolio.\nWorking as part of the Technology & Commercial Platforms organization, this role provides technical ownership of integrations, observability, operational analytics, dashboards, reporting, and platform reliability capabilities. The successful candidate will report to the Director, Central Systems and will work closely with Platform Engineers, Product Owners, Architects, Data Teams, Infrastructure, Security, DevOps/SRE, and technology partners to ensure reliable and scalable services.\nThis is a hands-on technical role spanning the full platform lifecycle, including solution design, integration engineering, monitoring, testing, deployment support, production operations, performance optimization, and continuous improvement.\nWhat You’ll Be Doing:\nPlatform Engineering & Integration Services\nProvide technical ownership of enterprise integrations and related transaction flows.\nSupport reservation, revenue management, distribution, guest profile, inventory, and operational data integrations.\nDesign, implement, support, and optimize API-based, event-driven, and application integrations.\nTranslate business and technical requirements into scalable, reliable, and supportable integration solutions.\nSupport platform upgrades, releases, testing activities, and production deployments.\nDevelop and maintain technical standards, support documentation, operational procedures, and reusable integration patterns.\nEnsure reliable and secure exchange of data across connected business systems.\nReliability Engineering, Monitoring & Observability\nMonitor platform availability, performance, transaction throughput, and operational health.\nDevelop and maintain dashboards, service reporting, alerts, telemetry, and observability capabilities.\nEstablish and track key performance indicators (KPIs), service level indicators (SLIs), service level objectives (SLOs), and platform performance metrics.\nImplement and improve logging, transaction tracing, operational analytics, and service monitoring practices.\nAnalyze integration failures, data quality issues, synchronization errors, and performance bottlenecks.\nPartner with Infrastructure, Security, and DevOps/SRE teams to improve platform resilience and operational maturity.\nUse operational telemetry and business transaction data to identify optimization opportunities.\nAnalytics, Reporting & Operational Intelligence\nOwn operational dashboards, reporting frameworks, and platform analytics.\nDevelop service scorecards and operational metrics for business and technology stakeholders.\nAnalyze transaction trends, incident patterns, service performance, and operational risks.\nProvide data-driven insights that support decision-making and platform improvements.\nImprove visibility into integration performance, service health, and operational outcomes.\nAutomation & AI-Assisted Operations\nLeverage AI-assisted capabilities, automation tools, and advanced analytics to improve operational efficiency.\nIdentify opportunities to automate monitoring, reporting, validation, testing, and support activities.\nEvaluate emerging technologies that improve observability, reliability, and operational effectiveness.\nSupport intelligent alerting, anomaly detection, and automated operational workflows where appropriate.\nIncident, Problem & Service Management\nParticipate in the day-to-day operation and support of business-critical platforms and integrations.\nAct as a technical escalation point for complex production issues.\nPerform root cause analysis and implement corrective actions for recurring issues.\nSupport Incident, Problem, Change, Release, and Service Management processes.\nParticipate in major incident response, production support, and post-incident reviews.\nMaintain support runbooks, troubleshooting guides, and operational documentation.\nCollaboration & Engineering Excellence\nCollaborate with Platform Engineers, Architects, Product Teams, Data Teams, and business stakeholders.\nPartner with internal and external technology teams on platform enhancements and integration initiatives.\nParticipate in solution design reviews, technical assessments, and modernization efforts.\nContribute to engineering standards, best practices, and operational excellence initiatives.\nMentor peers and share technical knowledge across teams.\nPromote a culture of automation, reliability, continuous learning, and continuous improvement.\nWhat You Bring:\nBachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, or a related discipline.\nEquivalent combinations of education and relevant experience will be considered.\n7+ years of experience supporting enterprise applications, integrations, platforms, or technology services.\nExperience supporting cloud-hosted and SaaS-based enterprise applications, digital products, integrations, or business-critical platforms.\nExperience supporting vendor-managed SaaS environments, including application monitoring, service reliability, integration management, operational analytics, and incident resolution.\nExperience supporting enterprise SaaS ecosystems, including integrations, transaction processing, monitoring, reporting, analytics, and operational support.\nExperience designing, implementing, and supporting enterprise integrations and APIs.\nExperience developing operational dashboards, reporting frameworks, observability solutions, and service analytics.\nExperience troubleshooting production issues, integration failures, performance bottlenecks, and data synchronization issues.\nExperience working with monitoring, telemetry, observability, and logging solutions.\nExperience supporting critical production environments with defined service levels and operational targets.\nExperience with reservation, revenue management, distribution, retail, e-commerce, loyalty, customer experience, or other transaction-intensive platforms is considered an asset.\nExperience supporting enterprise SaaS platforms, digital products, customer-facing applications, integrations, or transaction-intensive business systems is highly desirable.\nExperience in hospitality, travel, reservations, distribution, revenue management, retail, e-commerce, loyalty, customer experience, or similar industries is considered an asset.\nExperience supporting large-scale enterprise platforms and vendor-managed cloud services is considered an asset.\nITIL Foundation certification is considered an asset.\nCloud certifications such as Azure, AWS, or Oracle Cloud Infrastructure (OCI) is considered an asset.\nExperience supporting platform modernization, migration, or transformation initiatives is considered an asset.\nExperience with digital platform monitoring and observability solutions is considered an asset.\nExperience with automation, scripting, workflow orchestration, or operational analytics is considered an asset.\nFamiliarity with SQL, PowerShell, Python, or similar technologies is considered an asset.\nExposure to AI-enabled monitoring, analytics, observability, or operational support capabilities is considered an asset.\nExperience supporting high-availability, globally distributed, business-critical platforms is considered an asset.\nFamiliarity with Site Reliability Engineering (SRE) principles and operational excellence practices is considered an asset.\nKey Skills:\nStrong understanding of APIs, web services, microservices, event-driven architectures, and integration patterns.\nExperience with REST APIs, JSON, asynchronous processing, messaging, and modern integration technologies.\nExperience with monitoring and observability platforms such as Dynatrace, Splunk, Elastic, Datadog, Grafana, Azure Monitor, AppDynamics, or similar technologies.\nUnderstanding of telemetry, transaction tracing, logging, service monitoring, and operational analytics.\nFamiliarity with cloud platforms and vendor-managed SaaS environments.\nWorking knowledge of automation and scripting technologies such as Python, PowerShell, SQL, or similar tools.\nUnderstanding of CI/CD, automated testing, deployment processes, and DevOps practices.\nUnderstanding of security, authentication, API governance, SSL certificates, and secure integration practices.\nSalary Range: $85,000 - $110,000 CAD\nThis role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 20 York Mills Road, Toronto, Ontario #LI-Hybrid\nFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.","description_format":"text","description_chars":10765,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-10-20T18:29:46Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":0.9,"age_days":14,"expected_fill_days":22,"reasons":["conf:9","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/four-seasons-hotels-and-resorts-platform-engineer-central-integrations-reliability-performance","json_url":"https://alion.io/job/four-seasons-hotels-and-resorts-platform-engineer-central-integrations-reliability-performance.json","meta":{"generated_at":"2026-11-03T05:02:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6794,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448217},"rest":"https://alion.io/mcp/rest/get_company?id=448217"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffour-seasons-hotels-and-resorts-platform-engineer-central-integrations-reliability-performance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffour-seasons-hotels-and-resorts-platform-engineer-central-integrations-reliability-performance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffour-seasons-hotels-and-resorts-platform-engineer-central-integrations-reliability-performance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/four-seasons-hotels-and-resorts-platform-engineer-central-integrations-reliability-performance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffour-seasons-hotels-and-resorts-platform-engineer-central-integrations-reliability-performance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2945184}},{"tool":"search_jobs","arguments":{"company":"fourseasons.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2945184},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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