{"id":3526726,"url":"https://alion.io/job/four-winds-casinos-contact-center-representative","title":"Contact Center Representative","company":{"id":1944293,"name":"Four Winds Casinos","domain":"fourwindscasino.com","url":"https://alion.io/company/fourwindscasino","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":80,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T13:49:43Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-06T01:20:22Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"SUMMARY:\nResponsible for making reservations and handling guest inquiries across multiple channels in the casino’s Contact Center, in accordance with established policies and procedures.\nESSENTIAL DUTIES AND RESPONSIBILITIES include the following:\nHandles guest service inquires received through various contact channels, including letters, phone, email, social media, web, surveys and chat. \nResponds to guest request for hotel, dining, promotional, entertainment and poker room reservations, answers guest questions and inquiries, in a calm, prompt, courteous manner.\nMakes outbound calls as directed to help stimulate response for targeted Marketing efforts.\nMakes guest hotel, dining, promotional and entertainment reservations in the property’s computer system.\nSeeks to achieve individual key performance indicator and department goals while maintaining maximum level of service.\nPromotes positive, productive motivation within the department.\nMaintains a working knowledge of casino facilities, amenities, and room types as well as current and upcoming casino and local special events.\nMaintains a working knowledge of property emergency procedures and report emergencies to Management as needed.\nContacts in-house Security and Emergency Medical Technicians as needed.\nPerforms data entry tasks, as needed.\nEnsures a maximum level of guest service and satisfaction is achieved and maintained.\nThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.\nPromotes the following within the department and among all employees:\nCreates an atmosphere of fun for all casino guests.\nEncourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.\nQUALIFICATION REQUIREMENTS:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEDUCATION and/or EXPERIENCE:\nHigh school diploma or GED preferred. One (1) year related experience preferred.\nSPECIAL QUALIFICATIONS:\nMust possess excellent communications skills and organizational skills. Proficient with computers and able to work with multiple software packages.\nThis position requires a Level 4 Gaming License.\nLANGUAGE SKILLS:\nAbility to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests.\nMATHEMATICAL SKILLS:\nAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.\nREASONING ABILITY:\nAbility to apply common sense reasoning to variety of situations.\nPHYSICAL DEMANDS:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.\nSpecific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\nWORK ENVIRONMENT:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThe noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.","description_format":"text","description_chars":4309,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-30T14:28:55Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.591,"p_room":1,"age_days":5,"expected_fill_days":17,"reasons":["conf:1","stale_co","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/four-winds-casinos-contact-center-representative","json_url":"https://alion.io/job/four-winds-casinos-contact-center-representative.json","meta":{"generated_at":"2026-11-06T02:17:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3753,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1944293},"rest":"https://alion.io/mcp/rest/get_company?id=1944293"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffour-winds-casinos-contact-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffour-winds-casinos-contact-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffour-winds-casinos-contact-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/four-winds-casinos-contact-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffour-winds-casinos-contact-center-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3526726}},{"tool":"search_jobs","arguments":{"company":"fourwindscasino.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3526726},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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