{"id":2968301,"url":"https://alion.io/job/fourkites-customer-success-manager-2","title":"Customer Success Manager","company":{"id":6990,"name":"FourKites","domain":"fourkites.com","url":"https://alion.io/company/fourkites","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Digital Twin","optional":true}],"status":"live","first_seen_at":"2026-10-20T21:33:09Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T17:25:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\nJoin a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.\nFourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.\nWhat you’ll be doing:\nOwn overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction\nEstablish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services\nDevelop, prepare, and nurture customers for advocacy\nWork with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals\nFacilitate a quarterly Executive Business Review to review goals, progress and opportunities\nUnderstand white-space and work to identify and/or develop upsell opportunities\nAdvocate customer needs/issues cross-departmentally\nManage account escalations\nAdvocate internally for customer needs and connect on priorities\nAbout the team:\nOur innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.\nBasic Qualifications:\nAt least 3+ years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company\nExcellent ability to multitask and prioritize workload\nDemonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm\nDemonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner\nAbility to travel 10% or more of the time\nPreferred Qualifications:\nSupply Chain industry experience\nCompensation\nThe expected annual base salary range for this role is $100,000 - $125,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.\nBenefits\nFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.\nBenefits include:\nMedical, Dental & Vision benefits starting on first day of employment\n\n401k Retirement savings with employer match\n\nBonus and incentive compensation as well as employee stock option program\n\nEmployer paid life insurance and short term disability insurance\n\nGenerous PTO, global recharge days, and volunteer days\n\nPaid parental leave for all parents\n\nFamily planning and inclusive wellbeing resources\n\nTechnology reimbursement\n\nCommuter benefits for in-office employees (Chicago)\n\nAnnual Wellness Stipend\n\nOngoing learning & development opportunities\n\nAbout FourKites\nFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visitwww.fourkites.com.\nIf you are a California resident, here is our California Applicant Privacy Notice.\nFourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.","description_format":"text","description_chars":5669,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Predictive Analytics","Logistics","Supply Chain","Supply Chain AI"],"lifecycle":[{"event":"open","at":"2026-10-21T01:05:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":63,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/fourkites-customer-success-manager-2","json_url":"https://alion.io/job/fourkites-customer-success-manager-2.json","meta":{"generated_at":"2026-10-22T18:37:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6990},"rest":"https://alion.io/mcp/rest/get_company?id=6990"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffourkites-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffourkites-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffourkites-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fourkites-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffourkites-customer-success-manager-2"}]}