{"id":2628883,"url":"https://alion.io/job/fourkites-sr-manager-customer-success-2","title":"Sr. Manager, Customer Success","company":{"id":6990,"name":"FourKites","domain":"fourkites.com","url":"https://alion.io/company/fourkites","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":383},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Digital Twin","optional":false}],"status":"live","first_seen_at":"2026-10-15T13:44:13Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T03:08:05Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.\nJoin a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity\nFourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. \nAs the Senior Manager, Customer Success, you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth.\nWhat you’ll be doing:\nDevelopment and manage a team of Customer Success Managers\nBuild and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary\nPartner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity\nProvide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks\nDetailed management routines around account planning, business objectives, risk mitigation, and customer expansion\nUnderstand and mitigate account risk and escalate to dependent functions as necessary\nEnable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities\nHire, onboard, and develop team members to progress their career at FourKites\nContribute and lead a culture of customer success\nCollaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations\nApproximately 25% travel for client site visits \nAbout the team:\nThe FourKites Customer Success Team owns the overall customer relationship. The team’s goal is to provide our customers the best experience and business consultancy. We provide best practices and thought leadership to help our customers recognize business value and prove ROI. Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites.\nWho you are:\nManage and influence behavior through persuasion, negotiation, and consensus building\nUnderstanding of value drivers in recurring revenue business models\nAnalytical and process-oriented mindset\nEnthusiastic and creative leader with the ability to inspire others\nDemonstrated desire for continuous learning and improvement\nExcellent communication and presentation skills\nBasic Qualifications\nExperience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous\nBachelor's degree or equivalent experience, MBA a plus\n7+ years’ experience in an account management, consulting or customer success\n3+ years of directly managing customer-facing teams\nExperience directly or indirectly working with freight management and supply chain\nExperience working with complex software\nCompensation\nThe expected annual base salary range for this role is $145,000 - $175,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.\nBenefits\nFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.\nBenefits include:\nMedical, Dental & Vision benefits starting on first day of employment\n401k Retirement savings with employer match\nBonus and incentive compensation as well as employee stock option program\nEmployer paid life insurance and short term disability insurance\nGenerous PTO, global recharge days, and volunteer days\nPaid parental leave for all parents\nFamily planning and inclusive wellbeing resources\nTechnology reimbursement\nCommuter benefits for in-office employees (Chicago)\nAnnual Wellness Stipend\nOngoing learning & development opportunities\nAbout FourKites\nFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visitwww.fourkites.com.\nIf you are a California resident, here is ourCalifornia Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice.\nFourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.","description_format":"text","description_chars":6296,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Life insurance","Parental leave","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Predictive Analytics","Logistics","Supply Chain","Supply Chain AI"],"lifecycle":[{"event":"open","at":"2026-10-15T15:39:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":63,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/fourkites-sr-manager-customer-success-2","json_url":"https://alion.io/job/fourkites-sr-manager-customer-success-2.json","meta":{"generated_at":"2026-10-24T06:52:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10170,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6990},"rest":"https://alion.io/mcp/rest/get_company?id=6990"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffourkites-sr-manager-customer-success-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffourkites-sr-manager-customer-success-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffourkites-sr-manager-customer-success-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fourkites-sr-manager-customer-success-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffourkites-sr-manager-customer-success-2"}]}