{"id":4279584,"url":"https://alion.io/job/fourlane-quickbooks-support-specialist","title":"QuickBooks Support Specialist","company":{"id":3062943,"name":"Fourlane","domain":"fourlane.com","url":"https://alion.io/company/fourlane","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":45000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"QuickBooks","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-13T07:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T20:11:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"QuickBooks Support Specialist (Remote)Location: 100% Remote / VirtualMust Reside In: Austin, TX or any of the following states – AL, AZ, CO, CT, FL, GA, IL, NC, NV, OH, OR, SC, TN, TX, VA, WI.Job Type: Full-Time, Exempt (Salaried)Compensation: $45,000–$55,000 base salary + quarterly bonus opportunities\nPosition Overview\nFourlane is seeking experienced, customer-focused QuickBooks Support Specialists to join our Support team. In this role, you will help customers troubleshoot technical issues, navigate software conversions, and get the most out of their QuickBooks products. The ideal candidate enjoys solving problems, has strong technical aptitude, and takes pride in providing excellent customer service while collaborating with internal teams.\nWhy Work at FourlaneAt Fourlane, our success is built on two things: the results we deliver for our clients and the growth of our people. This role is more than day-to-day accounting support – it’s an opportunity to solve real business problems, design smarter systems, and help clients transform how they operate financially.We’re a people-first, fully remote company where collaboration, growth, and purpose are built into the work. At Fourlane, you’re never siloed – by role, industry, or client. You’ll collaborate with a diverse team of experts, work on meaningful projects together, and continuously expand your skills while shaping a career path that’s truly your own.\nWhat our people are saying:“What I love most about being at Fourlane is the sense of purpose and collaboration. Every day, I get to contribute to meaningful work with my clients while being surrounded by people who support, inspire, and challenge me to grow. It’s more than just a job – it’s a place where I feel valued.”\nKey Responsibilities\nTechnical Support & Troubleshooting\nProvide technical and functional support for QuickBooks products, including QuickBooks Online, QuickBooks Desktop, QuickBooks Enterprise, Intuit Enterprise Suite (IES), and related products such as Intuit Payments and Payroll.\nTriage, diagnose, troubleshoot, and resolve customer issues involving software errors, company files, performance, and product functionality.\nAssist customers with software setup, configuration, updates, upgrades, and general product navigation.\nResearch complex technical issues and coordinate escalations with Intuit, third-party providers, or internal specialists when appropriate.\nProvide customer training and guidance on QuickBooks functionality and best practices.\nSoftware Conversions & Integrations\nAssist with software conversions and migrations involving QuickBooks Desktop, QuickBooks Online, IES, and other accounting systems such as Sage 50.\nSupport conversion testing, troubleshooting, validation, and post-conversion assistance.\nTroubleshoot third-party application integrations, including connectivity and synchronization issues.\nCollaborate with internal specialists to resolve more complex conversion and integration challenges.\nCustomer Support & Case Management\nManage customer support cases from initial contact through resolution, including timely communication and follow-through.\nMaintain accurate customer records, case notes, time entries, and documentation in internal systems.\nManage customer appointments, support commitments, and competing priorities.\nTake ownership of customer issues while recognizing when additional assistance or escalation is needed.\nCross-Department Collaboration\nCollaborate with Fourlane's Sales and Services teams to provide a seamless customer experience throughout onboarding, implementation, and ongoing support.\nPartner with consulting and implementation teams to resolve technical challenges and support customer transitions.\nWork with Sales to address product questions and identify opportunities for additional products, training, or consulting services.\nRecognize when customer needs extend beyond the scope of Support and coordinate appropriate internal handoffs.\nRequired Qualifications\nMinimum of 2 years of relevant experience in QuickBooks, accounting software support, technical customer support, or a related role.\nHands-on experience using or supporting QuickBooks Online and/or QuickBooks Desktop.\nStrong technical troubleshooting, analytical thinking, and problem-solving skills.\nExperience diagnosing and resolving customer-facing software issues.\nExcellent written and verbal communication skills.\nStrong organizational skills, time management, and follow-through.\nAbility to work independently in a remote environment while collaborating effectively with a team.\nWillingness to learn new software products, technologies, and internal processes.\n\nPreferred Qualifications\nExperience supporting QuickBooks Desktop, QuickBooks Enterprise, or Intuit Enterprise Suite (IES).\nExperience with accounting software conversions or migrations, including QuickBooks or Sage 50.\nExperience troubleshooting third-party integrations, connectivity issues, or data synchronization errors.\nFamiliarity with accounting fundamentals, including accounts payable, accounts receivable, reconciliations, and financial reporting.\nExperience supporting multiple businesses or QuickBooks company files.\nExperience with Salesforce or other CRM and case management systems.\nExperience collaborating with Sales, Consulting, Implementation, or other customer-facing teams.\n\nWho We're Looking For\nWe're not simply looking for someone who knows how to use QuickBooks. We're looking for someone who enjoys figuring out why something isn't working and how to fix it.\n\nIf you have hands-on QuickBooks experience, enjoy solving technical challenges, and take pride in helping customers succeed, we'd love to hear from you.\n\nThis is a fully remote role. However, you must reside in one of the following states: Arizona, Alabama, Colorado, Connecticut, Florida, Georgia, Illinois, Nevada, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Virginia, Wisconsin.\nReady to Grow With Us?If you’re looking for a role where your expertise is valued, your growth is supported, and your work makes a real impact – Fourlane is the place to build your next chapter.","description_format":"text","description_chars":6142,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Florida","iso":null,"kind":"city"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Virginia","iso":null,"kind":"city"},{"name":"Illinois","iso":null,"kind":"city"},{"name":"Nevada","iso":null,"kind":"city"},{"name":"Connecticut","iso":null,"kind":"city"},{"name":"Alabama","iso":null,"kind":"city"},{"name":"North Carolina","iso":null,"kind":"city"},{"name":"Ohio","iso":null,"kind":"city"},{"name":"Oregon","iso":null,"kind":"city"},{"name":"Wisconsin","iso":null,"kind":"city"},{"name":"Colorado","iso":null,"kind":"city"},{"name":"South Carolina","iso":null,"kind":"city"},{"name":"Georgia","iso":null,"kind":"city"},{"name":"Arizona","iso":null,"kind":"city"},{"name":"Tennessee","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-13T20:11:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-13T21:01:40Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":true},"html_url":"https://alion.io/job/fourlane-quickbooks-support-specialist","json_url":"https://alion.io/job/fourlane-quickbooks-support-specialist.json","meta":{"generated_at":"2026-11-13T21:01:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41898,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3062943},"rest":"https://alion.io/mcp/rest/get_company?id=3062943"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffourlane-quickbooks-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffourlane-quickbooks-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffourlane-quickbooks-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fourlane-quickbooks-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffourlane-quickbooks-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4279584}},{"tool":"search_jobs","arguments":{"company":"fourlane.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4279584},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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