{"id":1453175,"url":"https://alion.io/job/fox-customer-service-representative-1","title":"Customer Service Representative 1","company":{"id":1883544,"name":"FOX Factory","domain":"ridefox.com","url":"https://alion.io/company/ridefox","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":13,"ghost_share":0,"stale_share":0.846,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burnaby, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":344},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-18T06:03:27Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"What We Do\nFOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers (\"OEMs\"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.\nWhy you should join us\nNot only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!\nIf this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!\nPosition Summary:\nAs a Customer Service Representative in the bike industry, your role will guide customers and dealers through the FOX experience. Provides professional assistance over the phone, email, Chat with orders, product inquiries, provides lead times, troubleshoots products, and provides basic order management information.\nPosition Responsibilities:\nTeam Collaboration: Collaborate with other departments to resolve issues and improve overall customer experience.\n\nUnderstanding customer needs and requirements and provide solutions for product, process, or services\n\nCommunicate effectively with customers via phone, email, web chat\n\nUse expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes\n\nEstablish positive relations with customers and maintain ongoing relations with current customers\n\nManage and process customer and dealer orders and provide any information related to accounts including specials and promotions.\n\nAssists with managing new dealer applications/ accounts\n\nPotential to work at local bike events and races\n\nSpecific Knowledge, Skills or Abilities Required:\nProduct Knowledge: In-depth knowledge of bikes, accessories, and the cycling industry.\n\nClear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience\n\nAbility to multi-task, prioritize and manage time effectively\n\nAttentiveness and attention to detail required. Basic to advanced MS Office expertise (emphasis on Excel).\n\nUnderstanding of bicycle suspension and bicycle parts\n\nPosition Qualifications:\nEducation:\nHigh school diploma\nExperience:\nExperience in and an understanding of the bicycle industry is a plus\nWork Environment and Physical Requirements:\nOffice environment\nAbility to sit for long periods of time\nFocused period working on computer and telephone\nAbility to lift up to 50 lbs. if working an event\nDisclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.\nFOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs - on merit and the principles of equal employment opportunity.\nCompensation Range\n$37,960.00 - $51,547.86 CADThe compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.","description_format":"text","description_chars":4720,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Outdoor Sports","Motorsports"],"lifecycle":[{"event":"open","at":"2026-09-29T08:29:00Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.296,"p_room":0.45,"age_days":45,"expected_fill_days":24,"reasons":["conf:0","stale_co","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/fox-customer-service-representative-1","json_url":"https://alion.io/job/fox-customer-service-representative-1.json","meta":{"generated_at":"2026-10-18T22:59:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1883544},"rest":"https://alion.io/mcp/rest/get_company?id=1883544"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffox-customer-service-representative-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffox-customer-service-representative-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffox-customer-service-representative-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fox-customer-service-representative-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffox-customer-service-representative-1"}]}