{"id":3375313,"url":"https://alion.io/job/fox-factory-suspension-technician","title":"Suspension Technician","company":{"id":1883544,"name":"FOX Factory","domain":"ridefox.com","url":"https://alion.io/company/ridefox","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":14,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":178},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T02:33:47Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T15:11:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"What We Do\nFOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers (\"OEMs\"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.\nWhy you should join us\nNot only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!\nIf this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!\nPosition Summary:\nThe Suspension Technician is responsible for the repair/service of FOX/Marzocchi Bicycle suspension products as well as Easton/Race Face componentry. This includes but is not limited to:\nSuspension Servicing and tuning.\nEnsure timely repairs to meet KPI’s.\nInspect, clean, and repair Fox, Race Face, Easton & Marzocchi products to factory standards.\nMaintain a clean and organised work area.\nReporting to the Service Manager of any issues over and above the standard service.\nPosition Responsibilities:\nComplete tear down and rebuild of FOX, Race Face, Easton & Marzocchi bicycle products.\nClean and inspect all internal and external assemblies for wear or damage.\nUnderstand technical problems effectively through proper analysis, evaluation and diagnosis.\nContact Service Writer/Service Manager if repair will cost more than original estimate given to the customer.\nEnsure proper function and quality standards set by FOX, Race Face, Easton & Marzocchi on all repairs.\nFollow all processes and procedures that are in effect for the operation of the department.\nMaintain a safe work environment by adhering to all safety regulations within the department.\nSpecific Knowledge, Skills or Abilities Required:\nAbility to use tools properly without causing harm and damaging products.\nGood communication skills to explain in detail mechanical problems with product.\nUnderstand and execute detailed instructions given by Supervisor/Service Manager.\nAbility to read technical drawings/ engineering documents.\nGood computer skills. Ability to use database for part searches, etc.\nMay be asked to travel or participate in FOX, Race Face, Easton & Marzocchi events out in the field.\nAbility to work within a fast-paced and team-oriented environment and meet productivity and quality goals.\nAble to work autonomously and initiative under direction of management team whilst being an integral team member.\nNeed to be highly organised and proactive.\nundefined\nundefined\nPosition Qualifications:\nExperience:\nPrevious bicycle/bicycle shop/bicycle suspension experience is preferred.\nCompetencies:\nCustomer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.\nAdaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.\nRelationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. \nAccountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.\nDecision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.\n Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.\nWork Environment and Physical Requirements:\nMay require walking, standing, bending and lifting for long periods of time\nVision abilities required to validate and enter data on computer\nCapable of lifting items up to 20kg\nDisclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.\nFOX provides equal employment opportunities for all employees and applicants for employment without regard to race, colour, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions - including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs - on merit and the principles of equal employment opportunity.","description_format":"text","description_chars":5621,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Motorsports","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-28T02:33:47Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/fox-factory-suspension-technician","json_url":"https://alion.io/job/fox-factory-suspension-technician.json","meta":{"generated_at":"2026-10-29T19:10:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1883544},"rest":"https://alion.io/mcp/rest/get_company?id=1883544"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffox-factory-suspension-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffox-factory-suspension-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffox-factory-suspension-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fox-factory-suspension-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffox-factory-suspension-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3375313}},{"tool":"search_jobs","arguments":{"company":"ridefox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3375313},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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