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We are growing and looking to recruit a Full-time Customer Support Specialist in Cyprus office - a certified Great Place to Work ®.\nResponsibilities:\nProvide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat\nEducating clients on how to use the Company’s website and trading platforms\nCommunicating with clients regarding the company’s products and services via telephone, email and live chat\nAssisting other departments\nCandidate Profile:\nExcellent written and spoken English (additional languages are a plus)\nStrong communication skills across live chat, email and phone\nCustomer oriented mindset with good problem solving ability\nPrior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage\nWillingness to learn and adapt in a fast-paced environment\nAbility to work rotation shifts Monday - Friday 08:00 - 16:00 or 16:00 - 24:00 \nAbility to work on public holidays and one Saturday & Sunday a month\nWhy us:\nJoin a certified Great Place to Work® organization reflecting our commitment to employee well-being\nWelcoming, young and multicultural team with approachable leadership and mentoring opportunities\nStructured training and professional development budget to support your growth in IT\nCompetitive remuneration package with regular performance reviews\nVibrant company culture with team activities and global celebrations\nModern office in an easily accessible location with company-provided facilities\nFree access to sports and wellness facilities across the country\nFree company-provided parking\nMedical insurance and pension fund after probation period\nBirthday gift and a day off on your birthday\nVisa and work permit support if required\nJourney to FP Markets\nInitial Interview with HR (30-45 minutes)\nInterview with your future manager (45-60 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