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We are growing and looking to recruit a Full-TimeCustomer Support Specialist in our Sydney office - a certified Great Place to Work®.\nThe Customer Support Specialist plays a key role in delivering a smooth and professional client experience by assisting customers with their queries across phone, email and live chat, while guiding them on our products, website and trading platforms.\nThe role is important in building client trust, resolving issues efficiently and ensuring customers receive the support they need throughout their trading journey.\nReporting to: General Manager\nResponsibilities:\nProvide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat\nEducating clients on how to use the Company’s website and trading platforms\nCommunicating with clients regarding the company’s products and services via telephone, email and live chat\nAssisting other departments\nCandidate Profile:\nComputer literacy with excellent working knowledge of Microsoft Office applications\nKnowledge and experience in FX, CFD industry will be considered advantageous\nA team player with excellent communication skills\nFluency in English is essential\nKnowledge of additional language will be an advantage but not essential\nAbility to work on public holidays\nOur offer:\nWelcoming, young and multicultural team with approachable leadership\nAbility to contribute to dynamic business at a growth phase\nHigh level of autonomy, support of ideas and putting your expertise into the best practices for the company\nContinuous personal development, training budget, growth with the company and opportunity to learn from industry leaders\nCompetitive remuneration, regular salary reviews and performance-based incentive schemes\nVibrant company life: from team activities to global celebrations\nFree access to multiple sports and wellness facilities across the country\nA day off on your Birthday\nJourney to FP Markets:\nInterview with People Function member (30 - 45 min) to assess match to our culture\nInterview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations\nJoin our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!","description_format":"text","description_chars":2453,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-06T10:48:44Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.83,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["conf:0","velocity","win:mid","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fpmarkets-junior-customer-support-specialist","json_url":"https://alion.io/job/fpmarkets-junior-customer-support-specialist.json","meta":{"generated_at":"2026-10-20T13:06:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14515,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673715},"rest":"https://alion.io/mcp/rest/get_company?id=673715"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffpmarkets-junior-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffpmarkets-junior-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffpmarkets-junior-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fpmarkets-junior-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffpmarkets-junior-customer-support-specialist"}]}