{"id":1528184,"url":"https://alion.io/job/fpt-software-application-support-engineer","title":"Application Support Engineer","company":{"id":49426,"name":"FPT Software","domain":"fptsoftware.com","url":"https://alion.io/company/fpt-software","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5800,"max":6800,"currency":"SGD","period":"month","gross":true,"usd_annual":63924},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Nest.JS","optional":false},{"name":"Next.js","optional":false},{"name":"Node JS","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-30T00:00:00Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Role Overview\nWe are looking for an experienced Application Support Engineer to provide Level 2 (L2) support for critical business applications and ensure their availability, performance, and stability.\nThe role requires hands-on experience with Node.js, MSSQL, Windows/UNIX/Linux environments, AWS cloud services, and IT Service Management (ITSM). You will work closely with Level 1 support, development teams, operations teams, and other technology stakeholders to troubleshoot and resolve technical issues.\nThe role will also contribute to platform automation, technology upgrades, cloud migration, production support, and continuous improvement initiatives.\nKey Responsibilities\nProvide Level 2 technical support for business-critical applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.\nInvestigate, troubleshoot, and resolve application, infrastructure, database, and integration-related issues.\nUse SQL queries to analyse and troubleshoot issues within MSSQL databases, including performing data fixes and optimisation where required.\nAdminister and support applications running in AWS environments, including EC2, ECS, S3, RDS, and CloudWatch.\nPerform log analysis, system monitoring, and automation activities using shell scripting such as Bash.\nConfigure, monitor, and troubleshoot AWS services used for application hosting, storage, databases, and system integrations.\nCollaborate with development and engineering teams to investigate issues requiring code changes, fixes, or application enhancements.\nSupport REST API services, microservices, and container-based applications.\nApply IT Service Management (ITSM) practices across incident, problem, and change management.\nPerform root cause analysis and recommend technical or operational improvements to prevent recurring incidents.\nDocument support processes, operational procedures, troubleshooting steps, and technical solutions to support knowledge sharing.\nSupport and provide guidance to Level 1 support teams where required.\nParticipate in technology upgrade, platform automation, and cloud migration initiatives.\nAssess technical and operational risks associated with application and infrastructure changes.\nParticipate in on-call rotations and handle urgent production support requests outside regular business hours when required.\nEscalate technical issues according to established processes and guidelines.\nRequirements\nMinimum 2 years of experience supporting REST API services.\nMinimum 2 years of experience working with JavaScript frameworks and technologies such as React.js, Next.js, NestJS, or Node.js.\nMinimum 3 years of experience working with microservices architectures and container technologies.\nMinimum 2 years of application support or production support experience.\nStrong hands-on experience with MSSQL databases, including SQL queries and troubleshooting.\nWorking experience with AWS cloud services such as EC2, ECS, S3, RDS, and CloudWatch.\nGood understanding of cloud infrastructure and hands-on experience with configuration, monitoring, and troubleshooting.\nExperience supporting Windows and/or UNIX/Linux environments.\nExperience with scripting and automation, preferably Bash or similar scripting languages.\nKnowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.\nStrong troubleshooting, problem-solving, and root cause analysis capabilities.\nAbility to understand application architecture, dependencies, and operational processes.\nStrong interpersonal, communication, and stakeholder management skills.\nProactive mindset with the ability to recommend technical improvements and alternative solutions.\nEducation\nBachelor's or Master's degree in Computer Science, Information Technology, or a related discipline is preferred.\nSkills\nSQL Database, Level 2 Support, Application Architecture, AWS, Root Cause Analysis, coordinating developers, Microsoft SQL Server, EC2, Monitoring, Windows OS, troubleshoot queries, Automation Scripting, Cloud Services, Rest Apis, Scripting Languages, IT 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