{"id":4216952,"url":"https://alion.io/job/fpt-software-g16-operation-support-engineer","title":"G16 - Operation Support Engineer","company":{"id":49426,"name":"FPT Software","domain":"fptsoftware.com","url":"https://alion.io/company/fpt-software","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5500,"max":5800,"currency":"SGD","period":"month","gross":true,"usd_annual":54072},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"Gemini","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Google Workspace","optional":true},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Power Automate","optional":true},{"name":"Power BI","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Position Overview\nWe are seeking Operations Support Engineers at Consultant and Senior Consultant levels to support the operations and continuous improvement of enterprise AI services, including ChatGPT Enterprise, Microsoft 365 Copilot and Google Gemini Enterprise.\nThe successful candidates will play a key role in ensuring the reliability, security and effective delivery of enterprise AI services across a large-scale organisation.\nThis role involves AI platform administration, incident resolution, user onboarding, licence and credit management, service monitoring and operational automation. Candidates will also support the rollout of new AI capabilities while working closely with product, engineering, cybersecurity and vendor teams.\nSenior Consultant candidates will additionally take ownership of complex operational issues, lead major incident resolution, drive service improvements and provide technical guidance to other support engineers.\nKey Responsibilities\nAI Platform Operations\nManage daily operations of enterprise AI platforms, including tenant and workspace administration.\nHandle user provisioning, access management, service configuration and operational support.\nEnsure platform availability, reliability and operational efficiency.\nService Monitoring and Incident Management\nMonitor platform availability, service performance and utilisation.\nTroubleshoot technical incidents and service requests.\nCoordinate incident resolution with engineering teams and technology vendors.\nPrepare operational dashboards, service reports and management updates.\nLicence and AI Credit Management\nAdminister AI subscriptions, licences, user entitlements and credit allocations.\nMonitor licence usage, AI credit consumption and allocation.\nSupport reconciliation, billing and chargeback processes.\nUser Onboarding and Technical Support\nCoordinate onboarding activities, workspace setup and user enablement.\nProvide technical guidance to IT teams and service desks.\nMaintain operational documentation, standard operating procedures and knowledge articles.\nChange and Release Management\nSupport platform upgrades, new feature releases and AI capability rollouts.\nAssist with AI agents, enterprise connectors and system integrations.\nConduct impact assessments, configuration validation, testing and operational readiness checks.\nSecurity and Governance\nMaintain approved security configurations and access controls.\nSupport compliance reviews, security audits and governance requirements.\nCoordinate remediation of operational security findings.\nAutomation and Continuous Improvement\nDevelop scripts, low-code workflows and AI-enabled automation solutions.\nIdentify opportunities to reduce manual processes and improve operational efficiency.\nEnhance service reliability through automation and process improvements.\nVendor and Stakeholder Management\nCollaborate with technology vendors, product teams, engineers and business stakeholders.\nCoordinate technical issue resolution and service improvement initiatives.\nSupport effective communication across multiple technical and operational teams.\nJob Requirements\nEssential Qualifications and Experience\nDiploma or Degree in Computer Science, Information Technology, Information Systems, Engineering or a related discipline.\nExperience in IT operations, application support, enterprise SaaS administration, cloud service operations or IT service management.\nHands-on experience in enterprise platform administration, identity and access management, technical troubleshooting and incident resolution.\nGood understanding of IT service management processes, including incident, problem, change and service request management.\nFamiliarity with Single Sign-On (SSO), Microsoft Entra ID, Role-Based Access Control (RBAC) and user lifecycle management.\nStrong analytical, problem-solving, communication and stakeholder management skills.\nAbility to work independently, collaborate across technical teams and manage multiple operational priorities.\nPreferred Skills and Experience\nExperience administering Microsoft 365, Microsoft 365 Copilot, ChatGPT Enterprise, Google Workspace or Gemini Enterprise.\nFamiliarity with enterprise AI platforms, AI licence management, token consumption and credit allocation models.\nExperience using AI tools, AI agents or workflow automation for business process improvements.\nKnowledge of PowerShell, Python, Power Automate or other scripting and automation technologies.\nFamiliarity with REST APIs, enterprise connectors and system integrations.\nExperience with ITSM platforms such as ServiceNow and reporting tools such as Power BI.\nUnderstanding of enterprise cybersecurity, data protection and IT governance requirements.\nITIL Foundation certification or equivalent knowledge.\nExperience supporting large-scale enterprise or public-sector ICT environments would be advantageous.\nAdditional Responsibilities – Senior Consultant\nTake ownership of complex operational issues and lead major incident resolution.\nLead operational readiness activities for new AI capabilities, platform upgrades and service changes.\nDrive continuous improvements in service reliability, operational processes and automation.\nCoordinate cross-platform technical issues involving multiple vendors and stakeholders.\nProvide technical guidance, mentoring and support to other engineers.\nSupport service governance, operational risk management and performance reviews.\nExpected Outcomes\nMaintain reliable, secure and scalable enterprise AI services.\nEnsure timely resolution of incidents and service requests.\nDeliver efficient onboarding, licence administration and AI credit management.\nImprove operational productivity through automation and process optimisation.\nMaintain effective security governance, audit readiness and compliance.\nSupport sustainable operations as enterprise AI adoption expands.\nAdditional Information\nCandidates may be required to support planned maintenance, critical incidents and service recovery activities outside normal working hours, subject to agreed operational arrangements.\nCandidates must meet applicable security requirements and complete the necessary security clearance processes.\nSkills\nAi, Operational Efficiency, IT Service Management, System Availability, IT Service Operations, Extensive Work Experience, Technical Troubleshooting, Service Operations, SSO, Computer Science, Enterprise Systems, Incident Management Services, Managing Daily Operations, Liaise With Technical Teams, Stakeholder Management, Able To Work Independently","description_format":"text","description_chars":6538,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-13T02:33:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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