{"id":4228055,"url":"https://alion.io/job/fpt-software-java-application-support-engineer","title":"Java Application Support Engineer","company":{"id":49426,"name":"FPT 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Office","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Responsibilities\nInvestigate, troubleshoot, and perform root cause analysis for incidents, defects, and production issues escalated by Level 1 support.\nAnalyze application logs, system behavior, and technical data to diagnose and resolve application issues.\nReproduce reported issues through testing and validation to identify appropriate solutions.\nDevelop and implement corrective fixes, workarounds, and data patches for incidents and problems.\nPrepare and maintain technical documentation, solution documents, and support procedures.\nMonitor application performance, response times, system health, and resource utilization to ensure service availability.\nPerform SQL queries, scripting, and data extraction to support business and operational requirements.\nTake ownership of incident and problem tickets, ensuring timely resolution within agreed Service Level Agreements (SLAs).\nProvide application support during deployment, release, and production implementation activities.\nCollaborate effectively with developers, infrastructure teams, vendors, business users, and other stakeholders to resolve issues.\nIdentify opportunities to improve application stability, support processes, and system performance through continuous improvement initiatives.\nEnsure compliance with organizational policies, security standards, and operational procedures.\nRequirements\nDiploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.\n2–3 years of experience in the IT industry, with hands-on experience in Level 2/Level 3 application support.\nExperience supporting Java-based applications in a production environment.\nStrong troubleshooting, analytical, and problem-solving skills with the ability to perform root cause analysis.\nExperience in system recovery, data recovery, and production issue resolution.\nProficiency in SQL, database querying, and scripting.\nFamiliarity with Microsoft Office applications.\nKnowledge of the following technologies is an advantage:\nJira\nAmazon Web Services (AWS)\nLinux\nSkills\nService Level Agreement Management, Office Applications, Preparation of Technical Documents, Information Systems, Computer Information Systems, Data Recovery, Root Cause Analysis, Scripting, Resolve Technical and Operational Issues, Information Technology, reporting solution, Computer Science, Issue Resolution, Availability Management, SQL Development, Data 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