M04 - Project Manager

Key Responsibilities

Project Management and Coordination

• Manage end-to-end project delivery from requirements and proof-of-concept through deployment, operational transition and post-implementation support.
• Coordinate business, technical, infrastructure and security stakeholders to ensure successful delivery of digital and AI-enabled initiatives.
• Develop and maintain project plans, schedules and resource allocations for ongoing maintenance activities.
• Ensure timely delivery of maintenance services and system enhancements in accordance with agreed timelines and SLAs.

Vendor Team Management

• Lead and manage the vendor's maintenance team, ensuring appropriate staffing and skill sets.
• Coordinate with stakeholders to align vendor activities with priorities and expectations.
• Facilitate knowledge transfer within the vendor team to ensure continuity of support.

Stakeholder Management

• Serve as the primary point of contact between the vendor team and SFA stakeholders.
• Regularly communicate project status, risks and issues to SFA management.
• Manage stakeholder expectations regarding system performance, maintenance timelines and enhancement deliverables.

System Support and Enhancement

• Oversee ongoing support for commissioned application systems.
• Coordinate the planning and execution of system enhancements as requested.
• Ensure maintenance and enhancement activities align with business requirements and technical standards.

Quality Assurance and Performance Management

• Implement and maintain quality control processes for maintenance and enhancement activities.
• Monitor and report on key performance indicators (KPIs) as defined in the maintenance contract.
• Conduct regular service reviews to assess vendor performance and service delivery.

AI Integration Strategy & Systems

• Lead the identification and implementation of AI integration opportunities across existing and new systems.
• Oversee the complete development lifecycle of AI-enhanced solutions, including proof-of-concept, implementation and operational transition.
• Manage maintenance transitions for AI-integrated systems.
• Collaborate with technical teams and vendors to ensure effective execution of AI projects.
• Drive system improvements through AI capability integration.

Risk and Issue Management

• Proactively identify and mitigate risks related to system maintenance and enhancements.
• Manage the resolution of critical system issues while minimizing disruption to operations.
• Maintain a comprehensive log of issues, resolutions and preventive measures implemented.

Compliance and Security

• Ensure maintenance activities comply with organizational policies, government regulations and industry standards.
• Coordinate with IT security teams on security audits and the timely implementation of security updates.

Financial Management

• Manage the project maintenance budget and ensure cost-effective delivery of services.
• Provide transparent reporting on resource utilization and costs incurred.
• Support forecasting of future maintenance costs and planning for system enhancements.
• Documentation and Reporting
• Oversee the maintenance of up-to-date system documentation, including user manuals and technical specifications.
• Prepare and present regular status reports covering progress, issues, risks and upcoming activities.

Key Requirements

Must-Have

• 4–6 years of project management experience.
• Project management certification such as PMP, PRINCE2 or equivalent.
• Experience managing vendor teams.
• Excellent communication and stakeholder management skills.
• Knowledge of IT security and compliance requirements.

Good-to-Have

• Experience with AI implementation projects.
• Experience in government sector projects.
• Knowledge of data protection regulations.
• Experience supporting and maintaining internal-facing systems.
• Background in system integration projects.
• Understanding of AI technologies and their practical applications.
• Experience in digital transformation projects.

Skills

Security Requirements, Prince2, Public Sector, IT Infrastructure, Integrated Project Delivery, Project Planning, Project Implementation, Professional Staffing, Vendor Management, Service Maintenance, Project Coordination, Stakeholder Management, Project Management Professional, Project Management course, Liaising With Vendors, Maintenance Scheduling