{"id":4216943,"url":"https://alion.io/job/fpt-software-m11-low-code-engineerapplication-support","title":"M11 - Low Code Engineer(Application Support)","company":{"id":49426,"name":"FPT Software","domain":"fptsoftware.com","url":"https://alion.io/company/fpt-software","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6500,"max":8500,"currency":"SGD","period":"month","gross":true,"usd_annual":79248},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Power Apps","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We are seeking an Application Support Engineer to provide day-to-day operational support for enterprise low-code applications built on Microsoft Power Platform and OutSystems. The successful candidate will be responsible for incident management, troubleshooting, user support, application monitoring, and service request fulfilment to ensure smooth and reliable business operations.\nKey Responsibilities\nApplication Support & Incident Management\nProvide Level 1 and Level 2 technical support for low-code applications.\nInvestigate, troubleshoot, track, and resolve application incidents and user-reported issues.\nMonitor application availability, performance, and operational health.\nEscalate complex technical issues to the relevant development or support teams.\nUser Support & Administration\nManage user access, permissions, and application security roles.\nTroubleshoot authentication, authorization, and access-related issues, including Microsoft Entra ID integration.\nRespond to user enquiries and fulfil application-related service requests.\nSupport application configurations, integrations, and DevSecOps processes.\nService Requests & Change Management\nImplement approved configuration changes and minor application updates.\nCoordinate application testing, deployment, and release activities.\nValidate completed service requests against business requirements.\nFollow established incident, problem, and change management processes.\nDocumentation & Reporting\nMaintain application support documentation, knowledge articles, and troubleshooting guides.\nDocument known issues, resolutions, and workarounds.\nPrepare monthly operational reports covering incidents, service requests, and application performance.\nRequirements\nDiploma or Degree in Information Technology, Computer Science, or a related discipline.\nExperience providing application support for low-code platforms, preferably Microsoft Power Platform or OutSystems.\nFamiliarity with Microsoft Power Apps, Power Pages, Dataverse, and Power Platform environments.\nKnowledge of application access management, authentication, and security roles.\nExperience in incident investigation, troubleshooting, and issue resolution.\nFamiliarity with ITIL processes, including Incident, Problem, and Change Management.\nUnderstanding of application integrations, testing, deployment, and DevSecOps practices.\nStrong analytical, problem-solving, communication, and stakeholder management skills.\nPreferred Skills\nExperience supporting Microsoft Power Platform or OutSystems applications in an enterprise environment.\nFamiliarity with Microsoft Entra ID, standard/custom connectors, and application integrations.\nExperience with application monitoring, operational reporting, and technical documentation.\nhttps://www.careers-page.com/fpt-asia-pacific-pte-ltd/job/5W7R5R93/apply\nSkills\nLevel 2 Support, Issue Escalation, Change Management, Issue Management, Health and Safety, Incident Investigation, Incident Management Services, Application Support, Application Management, Information Sciences, Administrative Support, Authentication, Stakeholder Management, Powerapps, 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