{"id":3128236,"url":"https://alion.io/job/fractalia-it-systems-tecnico-de-soporte","title":"Técnico de Soporte","company":{"id":4462159,"name":"Fractalia It Systems","domain":null,"url":"https://alion.io/company/fractalia-it-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":["PE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T10:32:41Z","employer_posted_date":null,"last_verified_at":"2026-10-12T10:32:41Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"En Grupo Fractalia buscamos personas apasionadas por la tecnología y el servicio al usuario.\n\nSi disfrutas resolviendo incidencias, brindando soporte técnico en entornos corporativos y quieres seguir desarrollando tu carrera profesional, ¡queremos conocerte!\n\n¿Qué harás? Soporte remoto (teamviewer) tanto a nivel software como hardware (Windows y Mac). Resolución de incidencias a través de llamada o herramienta de ticketing (servicenow) Gestionar altas, bajas y modificaciones de usuarios en Active Directory, reseteo de contraseñas, asignación de licencias. Gestión de garantías con proveedor. Maquetado y enrolado de equipos, meterlos en dominio, inventariado en Glpi. Configuración de impresoras en remoto, instalación y configuración vpn, telefonía móvil (altas de línea, bajas, activación de roaming, cambios de tarifa, grupos de salto, configuración de terminales) etc Administrar servicios de O365, resolución incidencias en sharepoint, Microsoft teams.\n\nDisponibilidad para trabajo Remoto: 01:00 am a 10:00 amBuscamos personas que cuenten con: Estudios técnicos o universitarios en Sistemas, Computación, Informática, Redes o carreras afines. Entre 1 y 2 años de experiencia en soporte técnico. Experiencia en la gestión de herramientas de Gestión ITSM, Remedy Conocimientos de Microsoft 365 (Outlook, Teams, OneDrive y Office). Manejo de Active Directory (creación, desbloqueo y gestión básica de usuarios). Conocimientos de Antivirus (Cytomic).\n\nValoraremos adicionalmente Experiencia atendiendo usuarios gerenciales o ejecutivos. Conocimientos básicos de macOS. Conocimientos de ITIL o certificaciones relacionadas.\n\nTe ofrecemos Incorporarte a una compañía multinacional con presencia internacional. Participar en un servicio corporativo de alto nivel. Oportunidades de aprendizaje y crecimiento profesional. Excelente ambiente de trabajo. 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Docs: https://alion.io/developers"}}