Client Services Consultant

Job Description

Fragomen Malaysia is hiring a Client Account Consultant to join our team in Kuala Lumpur. This role will support the delivery of immigration services for a key global client by coordinating case activities, managing immigration-related enquiries, maintaining accurate records, and liaising with multiple stakeholders. The successful candidate will be highly organised, detail-oriented, and comfortable managing multiple operational priorities in a fast-paced environment.

KEY RESPONSIBILITIES

Immigration Coordination and Operations

• Monitor immigration-related notifications and enquiries, route them to the appropriate parties, and follow up on required actions.
• Coordinate immigration pre-screening, case initiation, and renewal activities.
• Maintain accurate and up-to-date employee and case records in relevant systems.
• Follow up with employees and recruiters on outstanding information, documents, and case updates.
• Liaise with Fragomen case teams to support the timely progress of immigration matters.

Document and Stakeholder Coordination

• Coordinate document approvals, signatures, and endorsements with relevant stakeholders.
• Prepare and format supporting documents required for immigration applications.
• Gather relevant employment information to support immigration filings.

Reporting and Data Management

• Review and cross-check case reports to ensure information is accurate and up to date.
• Monitor case progress and highlight delays or issues requiring attention.
• Extract data and prepare regular or ad hoc reports as required.
• Maintain accurate records, trackers, and supporting documentation.

Project and Administrative Support

• Prepare reports, presentation materials, and other documents for internal use.
• Provide administrative and project support based on operational requirements.
• Coordinate country-specific administrative requirements, including visitor registrations and departure notifications for client offices in other locations.

REQUIREMENTS

• Bachelor’s Degree holder with prior experience in immigration, global mobility, HR operations, shared services, or client coordination would be advantageous.
• Strong organisational skills with the ability to manage multiple cases, deadlines, and priorities.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Comfortable working with HR systems, case management platforms, reports, and Microsoft Office applications.
• Able to analyse information, identify outstanding actions, and escalate potential issues appropriately.
• Proactive and dependable, with a strong follow-through mindset.
• Able to handle confidential information professionally.

At Fragomen, we offer excellent training and the opportunity to work alongside knowledgeable professionals and immigration specialists in a collaborative and global environment.

Finding the right person is very important to us. We hope that finding the right place is important to you.

Interested? Apply now. Don't forget to include your CV and cover letter.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.