{"id":3430677,"url":"https://alion.io/job/fragomen-client-services-manager","title":"Client Services Manager","company":{"id":14155,"name":"Fragomen","domain":"fragomen.com","url":"https://alion.io/company/fragomen","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":24,"ghost_share":0,"stale_share":0.708,"repost_share":0.042,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":151000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T09:29:17Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description\nAbout the Role: Fragomen’s Client Services Manager role gives you the opportunity to work with a smart, motivated, and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen Client Services Managers work with the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.\nClient Services Managers have a consultative mindset and the desire to put the client first and consistently exceed expectations. As the leading global immigration services firm, our global program management model provides us with an advantage over our competitors by allowing us to provide a seamless and team-based approach to delivering exceptional service. We are looking for a strategic thinker who can not only manage people, projects, and programs; but who can meaningfully transform business intelligence, data, and knowledge into client solutions.\nOur Client Services Manager job is a challenging and rewarding opportunity to provide solutions to a diverse client base, ranging from Fortune 500 clients to start-ups, while being a part of an industry leading team.\nHow will you make a difference as a Client Services Manager at Fragomen?\nClient Service Delivery\nManage overall client relationship, e.g. understanding their business and culture, facilitating communication, ensuring adherence to client timelines, protocols, and SLAs (Service Level Agreements), etc.\nUse a client-first mindset to drive the objectives of the client’s business and immigration program.\nProactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting. \nGuide clients to continuously improve and optimize their immigration policies and programs. \nIdentify opportunities for business process efficiencies.\nFacilitate communication and engagement between the client and practice teams. \nProject Management, Strategy & Innovation\nPartner with clients to develop and execute legal strategies on a global level.\nAdvise clients on strategic issues related to service delivery and immigration compliance and risks.\nProvide strategic guidance and analyses regarding business, hiring, mobility and workforce trends.\nCollaborate with clients and colleagues to launch innovative solutions to immigration challenges.\nPlay an active and central role in the implementation and management of projects.\nGuide clients to continuously improve and optimize their immigration policies and programs.\nLeverage client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients.\nBusiness Development & Account Growth\nIdentify and develop business opportunities with new and existing clients.\nParticipate in Business Development activities through networking and formal RFP (Request for Proposals) processes.\nSubmit articles for publication and speak at internal and external events. \nTraining & Knowledge Management\nDeliver the Knowledge resources of the firm to develop training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients.\nAssist in developing training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients.\nTrain new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.\nEnsure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).\nLeverage your valuable skills and experience to make an impact at Fragomen:\nMBA or JD preferred\nAt least eight (8) years of experience in a senior level capacity with an immigration law firm, corporate immigration function, or consulting firm\nManagement experience strongly preferred\nA client-service mindset and comfort working in a fast-paced environment\nHigh EQ and ability to translate complex subject matter into an actionable solution\nAbility to multi-task, spot issues, pay attention to detail, and exercise good judgment\nExcellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines\nExperience using various computer systems, including MS Word and Excel\nAbility to inspire, motivate and lead direct reports and other members of the team\nBenefits:\nAt Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:\n22 PTO days + Federal holidays\nMedical, Dental, and Vision plans + FSA & HSA Plans\n401K plan, with company matching\nLearn More About Fragomen:\nPlease take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.\nCompensation:\nThe salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data.\nA reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is:\n$109,000.00 - $130,000.00You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.\nAll offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. 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