{"id":3385782,"url":"https://alion.io/job/fragomen-client-success-consultant","title":"Client Success Consultant","company":{"id":14155,"name":"Fragomen","domain":"fragomen.com","url":"https://alion.io/company/fragomen","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":27,"ghost_share":0,"stale_share":0.704,"repost_share":0.037,"time_to_fill_p50_days":25,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":248},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-09T15:21:29Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Job Description\nJob Description\nFragomenWorkRight’sClient Success position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Providing world class client service and industry leading technology solutions, to support our clients.\nAs a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, FragomenWorkRight’sI-9 Service Center and other SaaS programs.,ouwill work in an exciting, dynamic, and challenging atmosphere with people who are passionate aboutWorkRight, and our technology solutions. You will have the opportunity to interact professionally withWorkRight’sclients from various industry sectors across the country.\nFragomenWorkRight’sI-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry. Our product is continuously updated andoptimizedto be flexible andallowclientsautomate, streamline, and improve the compliance of their I-9 programs. In this opportunity, you will work with a group of smart, motivated, and diverse individuals to learn new skills and gain knowledge surrounding I-9 management and compliance.\nTheClient SuccessSenior Analyst/Consultant supports the Client Success Supervisorsin managing a portfolio of clients throughout the implementation, onboarding, compliance, and account management lifecycle. This role serves as a key operational and client-facing resource, helping to coordinate client deliverables,maintaindocumentation, support reporting and compliance activities, and ensure exceptional client service.They also support fellow CS team members with knowledge/troubleshooting.\nWorking closely with the Client Success Supervisors, the Client Success Analyst collaborates with internal teams including Technology, Legal, Product Development, and Help Desk to support client needs, drive operational excellence, and contribute to client satisfaction and retention.\nKey Responsibilities\nClient Implementation & Account Management Support\nSupport the Client Success Supervisorsin managing a portfolio of standard and premium clients.\n\nAssistwith client implementations, onboarding activities, and ongoing account management tasks.\n\nServe as a secondary point of contact for client inquiries and operational matters.\n\nCoordinate internal resources and follow up on client requests to ensuretimelyresolution.\n\nHelpmonitorclient health,identifyrisks, and support initiatives to improve client satisfaction and retention.\n\nRequirements Articulation & Documentation Management\nGather and document client requirements and business needs.\n\nTranslate client requirements into procedures, support workflows, and operational instructionsfor Help Desk and/or Special Projects.\n\nMaintain client-specific documentation, policies, playbooks, and service guides.\n\nEnsure documentationremainscurrent and aligned with service expectations and contractual requirements.\n\nClient Liaison & Compliance Management\nSupport communication between clients and internal stakeholders, including Technology, Legal, Product, and Management teams.\n\nAssist with E-Verify compliance management, notifications, and client communications.\n\nTrack compliance-related activities andescalateissues asappropriate.\n\nPartner with the Client Success Supervisor to address client concerns and ensure adherence to regulatory and company requirements.\n\nClient Reporting & Business Review Support\nHelpreparemeeting agendas, materials, minutes, and action-item follow-up for client meetings.\n\nAssistin the creation and delivery of Quarterly Business Reviews (QBRs), Monthly Client Reviews (MCRs), Annual Business Reviews (ABRs), and other client reporting.\n\nUser Acceptance Testing\nParticipate in User Acceptance Testing (UAT) initiatives supporting Client Success and Product Development.\n\nValidate enhancements and document testing results.\n\nMaintain and update client-facing and internal user guides, training materials, and knowledge base content.\n\nSupportadoptionof new processes, products, and features.\n\nLeverage your valuable skills and experience to make an impactatFragomen:\nBachelor’s degree,Associate’sdegree or professional certification preferred\n\nIdeally4-5years experiencewithin the I-9- space\n\nPossess strong knowledge of I-9 procedural requirements and client processes.\n\nAsuperiorclient service mindset, attention to detail and desire to achievea high levelof productivity\n\nExperience using various computer systems, including Microsoft’ssuite, ServiceNow,GSuite, etc.\n\nAbility to multi-task in a fast-paced environment with competing demands\n\nExcellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes\n\nAbility to contribute to positive work environment, effectively collaborate and promote teamwork\n\nBenefits:\nAt Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:\n22 PTO days + Federal holidays\nMedical, Dental, and Vision plans + FSA & HSA Plans\n401K plan, with company matching\nAll offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.","description_format":"text","description_chars":5799,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-28T07:25:16Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.622,"p_room":0.9,"age_days":13,"expected_fill_days":25,"reasons":["conf:0","stale_co","velocity","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/fragomen-client-success-consultant","json_url":"https://alion.io/job/fragomen-client-success-consultant.json","meta":{"generated_at":"2026-11-10T00:02:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":89,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14155},"rest":"https://alion.io/mcp/rest/get_company?id=14155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffragomen-client-success-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffragomen-client-success-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffragomen-client-success-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fragomen-client-success-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffragomen-client-success-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3385782}},{"tool":"search_jobs","arguments":{"company":"fragomen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3385782},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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