Immigration Coordinator

Job Description

Contract: Full time, permanent and 12 months fixed term contracts

Team: UK Shared Services

Office Location: 7th Floor, Saville House, 74-90 Savile Street, Sheffield S4 7UD, United Kingdom

The role:

The Immigration Coordinator helps to provide exceptional levels of business support to a wide range of internal clients by supporting Fragomen’s UK Inbound Associate’s and Paralegal’s in an administrative capacity. Whilst this position isn't a client facing or case working role, it does give exposure to a full range of immigration processes and tasks.

What your day will look like:

• Drafting Initial Emails/Letters: draft emails/letters of advice from templates
• Drafting online visa application forms: draft online visa application forms including Skilled Worker, Global Business Mobility, Indefinite Leave to Remain, and others as directed
• Paying for applications: submit and pay for online applications and additional services
• Booking appointments: Book and re-schedule appointments online at the Visa Application Centre
• Connect Updates: maintain and update case management records accurately
• Compliance Packs: prepare immigration compliance packs for clients
• Drafting and Submitting Certificates of Sponsorship: Drafting and submitting Certificates of Sponsorship on the Home office’s SMS system
• Managing dropboxes: answering queries from the client, assignees, and case workers
• Special Projects: take on additional projects as required with tight deadlines
• Support / training: Once experienced - training of new employees, which could include producing and/or delivering training packages
• Ad hoc duties: assist with ad hoc administrative functions, as needed

The team:

The UK Shared Services team in Sheffield is an extremely friendly and diverse team to join with people of all ages and backgrounds. The large team is split into smaller sub-teams with a Team Lead overseeing the workflow and direct line management of the Senior Coordinators and Coordinators. The tiered structure of the team allows for opportunities to develop and grow within the team, as well as within Fragomen through exposure to other business units.

What we are looking for:

Essential criteria:

• Strong administrative and data entry skills, this can be taken from either previous work experience or educational background
• Attention to detail, time management and strong communication skills
• Ability to work flexibly and accurately in a fast-paced environment
• Demonstrate exceptional planning and time management skills with an ability to multi-task
• Be proactive and able to act under instruction with limited supervision
• Be able to plan workload, meet deadlines and priorities
• Ensures work completed is accurate, to a high quality and follows standard layouts
• Completes tasks within agreed timeframes and in line with expectations
• Completes a number of tasks and processes as per the daily, weekly, and monthly targets
• Implement effective processes to manage workflow and meet deadlines
• Demonstrates proficiency in word processing, Internet, and email systems

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider - we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.