{"id":2498879,"url":"https://alion.io/job/frame-security-technical-account-manager-2","title":"Technical Account Manager","company":{"id":3862172,"name":"Frame Security","domain":"framesecurity.com","url":"https://alion.io/company/framesecurity","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":150000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":309},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false}],"status":"live","first_seen_at":"2026-10-01T15:23:56Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T16:15:50Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Description\nLocation: Tampa, Florida (On-site)\nAbout frame Security:\nCyber threats have evolved to AI speed-legacy security training is dead. While old-school vendors push generic, tick-the-box videos, modern attacks are hyper-targeted, deepfake-driven, and evolving daily.\nAt Frame Security, we’re setting a new standard. Our AI-native platform learns an organization’s unique DNA-its tech stack, policies, and real-world risk-to deploy personalized, hyper-realistic simulations in minutes. From developers practicing secure coding to finance teams defending against AI voice phishing, we build adaptive defense systems for modern teams.\nWhy join us? We aren't building another static content library; we’re building the future of human defense against AI threats. If you want to solve hard problems and help shape a category-defining company, you belong here.\nWho are we looking for?\nWe are looking for a technical powerhouse with zero ego to join us as a Technical Account Manager (TAM).\nThis isn’t a standard sales TAM role-you’ll be our technical secret weapon across the entire customer journey. One day you’re partnering with Sales to crush a technical evaluation or Proof of Value (POV); the next, you’re live-troubleshooting with a prospect or partnering with Customer Success to ensure our enterprise customers get maximum value from Frame.\nYou don’t need a cybersecurity background, but you do need rock-solid technical fundamentals, unstoppable curiosity, and a knack for translating complex tech into plain English. If you love jumping into the deep end to solve real problems-rather than trying to be the smartest person in the room-we want to talk to you.\nKey Responsibilities:\nTroubleshoot live issues, lead technical workshops, and break down technical roadblocks.\nDrive POVs & Deployment: Design, configure, and support customer POV environments and navigate deployment requirements (identity, SSO, email infrastructure, allowlisting).\nPartner for Growth: Work closely with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo to renewal.\nBuild for Scale: Turn recurring customer challenges into reusable documentation, playbooks, and insights for our Product and Engineering teams.\nSuccess Metrics:\nRevenue closed\nCustomer renewals & expansion\nAchievement of company revenue and retention goals\nRequirements\nRequired Skills & Experience:\n2-5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar).\nSolid Tech Fundamentals: Hands-on experience with enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure).\nGrit & Curiosity: High comfort with ambiguity, quick learning, and troubleshooting live in front of customers.\nLow Ego, High Energy: A strong bias for action, a collaborative spirit, and a calm, solutions-oriented presence.\nBonus Points: Experience in SaaS (cybersecurity is a nice-to-have, not a requirement).\nBenefits:\nMedical, dental and vision insurance.\nMonthly connectivity reimbursement.\nUnlimited paid time off.\n401(K) Retirement Savings Plan.\nFree daily on site lunch.\nOn site covered parking.\nWhy frame:\nHigh Impact: Build and own processes from start to finish that directly impact our product and customers, affecting millions of people.\nEarly-Stage Advantage: Join at the ground floor of a category-defining company. The decisions you make today will shape how the world thinks about Human Security tomorrow.\nBuilt to Win: Frame is backed by world-class investors, operating in a market undergoing a fundamental shift, and has the right team and product.\nCompetitive Salary and Meaningful Equity: Our success is your success. 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