{"id":2474830,"url":"https://alion.io/job/framer-head-of-client-performance","title":"Head of Client Performance","company":{"id":2362546,"name":"Framer","domain":"framerusercontent.com","url":"https://alion.io/company/framerusercontent","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boise, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":126000,"max_usd":251000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2281},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Google Ads","optional":false},{"name":"Perplexity","optional":false}],"status":"live","first_seen_at":"2026-10-13T20:47:05Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T00:47:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"VELOX is an ROI focused digital marketing agency ranked in the top 3% by Google and a five time honoree on the INC. 5000 list of the fastest growing companies in America. We help clients dominate search rankings and accelerate digital revenue growth using innovative strategy, tech enablement, data, and a high touch service model.\nWe are looking for a Head of Client Performance to lead our Client Success, Paid Media, Technical SEO, and Syndication teams. Your Client Success Managers oversee Organic Search, Paid Media, and AI Search Optimization for their clients. You own client results and client retention across every channel we sell.\nThis is a hands on leadership seat. You will carry a small book of key accounts yourself, audit paid media accounts, pressure test organic strategy, and step into any client conversation where performance is on the line. You must be fluent in Organic Search, Paid Media, and AI Search Optimization, and confident enough with the numbers to tie every campaign back to revenue.\nTo Get an Interview for This Role, You Must Be\nA motivated, results oriented team player who can collaborate across personality types and departments\nA player coach who leads from the front and still does the work\nCalm under pressure when a client is unhappy, and direct about what it takes to fix it\nA clear communicator who can simplify complex performance data for clients\nAn overachiever who genuinely loves what you do\nKey Responsibilities\nLead, coach, and hold accountable a team of Client Success, Paid Media, Technical SEO & Syndication\nOwn client retention, renewals, and account growth across the full client portfolio\nReview Paid Media performance across Google, Meta, and other platforms, and step in to fix underperforming accounts\nEvaluate Organic Search strategy, including keyword targeting, content, technical SEO, and links, and explain results clearly to clients\nGuide AI Search Optimization strategy so clients earn visibility inside ChatGPT, Perplexity, Claude, and Google AI answers\nHave a strong knowledge of running a key book of accounts personally\nServe as the escalation point for at risk clients and lead every save conversation\nRun monthly and quarterly business reviews that tie performance to client revenue using ALTIERA Revenue Intelligence Platform\nCatch performance issues before clients do, and own the process that flags them early\nPartner with Sales on onboarding handoffs and with Content and Technical teams on delivery\nIdentify expansion opportunities within existing accounts\nWhat You'll Be Leading\nOrganic Search campaigns built around revenue, not rankings alone\nPaid Media campaigns across Google, Meta, Amazon and Retail, Pinterest, Programmatic, and TikTok\nAI Search Optimization visibility, authority, and dominance inside AI answer engines\nALTIERA Revenue Intelligence reporting that shows clients the revenue behind every campaign\nB2B and B2C clients, with a strong emphasis of ecommerce and DTC brands\nWhat We're Looking For\n7+ years in agency client services, paid media, or search marketing\n4+ years managing a team\nHands on experience running Google Ads and Meta campaigns, deep enough to audit and coach others\nStrong working knowledge of Organic Search and Technical SEO\nCurrent understanding of AI search and how brands earn visibility in AI answers\nProven record of improving client retention and growing accounts\nComfort with analytics, attribution, and revenue reporting\nStrong presentation skills with C Suite and senior marketing leaders\nCompensation and Perks\nCompetitive base salary + performance bonus tied to client retention\nHealth, Dental, and Vision Insurance (Company Matched)\n401k with company match\nLife insurance (company paid)\n3 weeks paid vacation + 12 paid holidays\nPaid downtown Boise parking\nPrivate in house gym + 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