Systems Support Administrator
This is a full-time staff position with benefits within our New York team and requires working on-site at our New York City location.
At Framestore’s Oscar-winning Technology team, innovation is at the heart of what we do, whether this be developing new techniques, new ideas or creative new ways to tell our clients’ stories. Underpinning all of this is a long tradition of research, technology and development - from engineering our bespoke software solutions to gaining early access to bleeding-edge technology and forging vibrant partnerships with leading academic and scientific institutions.
Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future, we set out every day to reframe the possible.
The Systems Support Administrator operates within the Systems Support team, acting as an escalation point for IT Support across our North American studios.
The team is responsible for designing, implementing, and maintaining a robust technology infrastructure, including storage, networking, workstations, cloud, virtualization, and rendering. We prioritize growth through dedicated training and mentoring. If you are looking to join a local team with a significant global presence, develop your skills on the job, and support the creation of world-class visual effects, Framestore awaits you.
What you’ll do
Escalation support for all incidents and requests using JIRA service desk
Support of storage requests
Monitor and maintain a variety of physical and logical systems
Administration of the OS images and Linux/Windows application packages
Manage license servers and services
Support of the Render farm (software)
Support and administration of enterprise storage platforms and file systems
Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios
Able to work independently and in teams on administrative and technical projects
Produce and update documentation using Confluence
Collaborate with other technology teams on various projects and to support artists workflows and production requirements
Partake in an on-call rotation to provide support outside standard working hours
Requirements
3+ years in a level 1 IT position or similar role
Hands-on hardware experience; builds, upgrades, repair
OS (Redhat based, Windows and OSX) and application support and deployment
Active Directory management
Basic scripting language (powershell, bash, python)
Basic knowledge of Git/version control workflows
Understanding of enterprise storage architecture and file systems (GPFS, Isilon, ZFS)
VMware ESXi administration and virtualization fundamentals
Strong experience in a customer-facing role
Strong self-guided problem-solving skills
A commitment to teamwork
Proven ability to adapt and work well under pressure and to tight deadlines.
Excellent communication and interpersonal skills
You might also have
Configuration Management and Automation
Windows Systems administration, patch management and deployment
Networking (Layer2, Layer3 including dynamic routing and VPN tunnels)
Backup and storage management
Familiarity with render farm infrastructure and VFX production environments
Exposure to cloud-based infrastructure and hybrid environments
New York Pay Range: $60,000 - $75,000 per year, non-exempt.
The posted range describes the minimum to maximum range for this job description in the state of New York. The range is posted in accordance with the New York City Pay Transparency Law. The range for this same position may be lower or higher in markets outside of New York City. Pay is dependent on the applicant's relevant skills, experience, and qualifications.
Application Process
To apply, please complete the following application form
We review all applications manually and do not use artificial intelligence to screen candidates. If you require any adjustments or support during the application process, please let us know-we are happy to accommodate your needs.