{"id":2584876,"url":"https://alion.io/job/framework-consulting-k-12-edtech-customer-success-manager","title":"K-12 Edtech Customer Success Manager","company":{"id":2511134,"name":"Framework Consulting","domain":"frameworkconsulting.com","url":"https://alion.io/company/frameworkconsulting","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":32,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-14T13:43:31Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-22T18:23:01Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"K-12 Edtech Customer Success Manager - contract with possible conversion to FTE\n\nJob Type: Contract, W-2 Employee - Two openings available, both with potential to transition to full-time employment:\nFull-time, 40 hours/week, Monday-Friday, 8:00 AM-5:00 PM ET\nPart-time, 20 hours/week during business hours (8:00 AM-5:00 PM ET)\nLocation: Florida (Remote) - Must reside in the state of Florida; candidates within driving distance of Orlando, FL preferred\nAbout the Role:\nFramework's customer, a K-12 EdTech company specializing in AI-powered state assessment preparation and adaptive learning tools for schools and districts nationwide, is seeking proactive Customer Success Managers to drive customer retention and nurture account growth. You will own the post-sale relationship, delivering engaging product training and ensuring districts and schools maximize the value of our K-12 state assessment preparation programs. In this fast-paced environment, you will collaborate with Customer Success leadership to build creative solutions, execute engagement campaigns, and directly impact our business goals. We are looking for candidates with experience as an educator (former or transitioning teacher) or experience in a similar role for another K-12 edtech company.\nTransitioning teachers are welcome and encouraged to apply.\nKey Responsibilities:\nCustomer Engagement & Growth: Connect with customers daily via phone, email, chat, and Zoom to build strong relationships, monitor product usage, and proactively drive renewals and related product sales.\nOnboarding & Training: Own the customer onboarding process, including rostering new schools onto the platform. Conduct on-demand training sessions and create engaging curriculum (e.g., instructional videos, whitepapers) for teachers and administrators. Partner with Sales to drive engagement, upselling, and renewals.\nProblem Solving: Diagnose customer success challenges, troubleshoot issues, test product enhancements, and implement scalable solutions.\nProcess Improvement: Execute and iterate on initiatives, talk tracks, and engagement campaigns to continuously improve customer satisfaction and retention.\nCross-Functional Collaboration: Act as a trusted partner and clear communicator between external clients and internal teams.\nQualifications & Skills:\nExperience: 2+ years in Customer Success. EdTech or K-12 experience is strongly preferred.\nEducation: Bachelor's Degree required. Prior experience working in a school as a teacher or administrator is highly desirable. Transitioning teachers are welcome and encouraged to apply.\nCore Competencies: Strong tech skills, communication skills, and problem-solving abilities. Consultative sales skills are a plus.\nAdaptability: Comfortable working independently in a fast-paced, unstructured environment. Emerging people management skills are a plus.\nLocation: Must reside in Florida; candidates near Orlando strongly preferred.\nTravel: Occasional in-person customer visits required, approximately once a month.\nCompensation:\nPay Rate: $32.00 per hour\nInterested candidates, please reach out directly or apply through this post.","description_format":"text","description_chars":3135,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T03:32:31Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.137,"p_room":0.28,"age_days":68,"expected_fill_days":7,"reasons":["conf:2","agency","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":true},"html_url":"https://alion.io/job/framework-consulting-k-12-edtech-customer-success-manager","json_url":"https://alion.io/job/framework-consulting-k-12-edtech-customer-success-manager.json","meta":{"generated_at":"2026-10-22T20:06:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3925,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2511134},"rest":"https://alion.io/mcp/rest/get_company?id=2511134"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fframework-consulting-k-12-edtech-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fframework-consulting-k-12-edtech-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fframework-consulting-k-12-edtech-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/framework-consulting-k-12-edtech-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fframework-consulting-k-12-edtech-customer-success-manager"}]}