{"id":3583858,"url":"https://alion.io/job/franke-field-service-engineer-birmingham","title":"Field Service Engineer - Birmingham","company":{"id":444975,"name":"Franke","domain":"franke.com","url":"https://alion.io/company/franke-5","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St Albans, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":154},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T02:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T12:28:25Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About Franke\nAt Franke Coffee Systems, we believe every great coffee starts with great people.\nWe’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.\nAs we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.\nAbout the job\nWe're looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.\n Your tasks\nEnsure agreed Franke UK Technical Standards and Processes are adhered to \nOn Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)\nHighlight Technical skills gap.\nHighlight customer skills gap.\nManaging stock levels\nManaging customer relations at a site level\nKeeping up to date with all company admin and courses\nHighlight issues where Account Support is required due to ongoing Customer Issues \nRequirements\nAbility to demonstrate an understanding and experience in remit of the Field Engineers role \nMinimum 2 years experience working in the coffee machine or vending industry\nCompetent using phones and laptop\nExcellent communications skills.\nPersonal integrity.\nAnalysing and prioritising.\nUnderstand when to inform and when to escalate issues.\nAny other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.\nWhat we offer you\nOpportunity to work in a collaborative and innovative environment.\nProfessional growth and development opportunities.\nCompetitive salary and benefits package.\nBe part of a company committed to excellence and innovation.\n25 days of holidays\nPrivate Healthcare for you, with the option to add partner and children\nLife Insurance\nIncome Protection\nValues\nWe deliver outstanding solutions\nWe win together\nWe are curious\nWe take ownership\nWe act responsibly\nFor more information see: www.franke.com\n\nImportant information for all executive search companies, headhunters and HR consultants\nThe Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. 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