{"id":3583871,"url":"https://alion.io/job/franke-it-support-specialist","title":"IT Support Specialist","company":{"id":444975,"name":"Franke","domain":"franke.com","url":"https://alion.io/company/franke-5","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-15T02:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-04T07:46:42Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Franke\nWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.\nThe Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.\nAbout the job\nYou are a member of an international team and located at Franke in Manchester. Your main task is to support the IT Users on site. You will also be responsible for a site in Falkirk, Stoke-on-Trent and Birmingham. In addition, you will get in touch with employees and IT Service Desk team members in other locations in EMEA.\nContract : 2 years\n Your tasks\n1st and 2nd level support within region\nJoiner / Mover / Leaver handling with ServiceNow\nSoftware provisioning with SCCM (Franke Standard Applications)\nClient hardware installation & maintenance (desktop, laptop, VoIP soft phones, tablet, terminal, barcode scanner, laser printer, label printer, copier)\nServer hardware installation & maintenance (Storage and VMs)\nNetwork support (LAN) and monitoring of WAN\nServer Room maintenance (local contact for Platform Services)\nMobile devices (IOS)\nIntroduction of new users\nAsset & Licence Management\nVulnerability Management for soft & hardware\nTeam member of projects\n Requirements\nRelevant educational qualifications\nAdditional trainings for Microsoft (MCP level) and Cisco Meraki\n3 Years work experience in the IT Service Desk area\nICT service operations\nBasic ITIL knowledge\nBroad technical skills hardware, OS & software (Microsoft, mobile devices)\nBasic technical skills Server OS, network, storage (SAN)\nBasic application architecture know-how\nGood analytical and conceptual abilities.\nIndependent, but with team skills for dealing with IS specialists and key users\nOpen and communicative, like dealing with people\nFlexibility and willingness to travel, driving license required.\nEnglish language skills C2 = Level 16 (oral and writing)\nWhat we offer you\nan exciting and varied job in an international environment\na work environment which promotes further growth and continuing education\nmodern employment conditions\nEmployee Benefits\nFor more information see: www.franke.com\n\nImportant information for all executive search companies, headhunters and HR consultants\nThe Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. 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