{"id":3583891,"url":"https://alion.io/job/franke-service-planner","title":"Service Planner","company":{"id":444975,"name":"Franke","domain":"franke.com","url":"https://alion.io/company/franke-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St Albans, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":1370},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-01T16:39:42Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"About Franke\nAt Franke Coffee Systems, we believe every great coffee starts with great people.\nWe’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.\nAs we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.\nAbout the job\nAs highly organised and proactive Service Planner you will be responsible for efficiently scheduling and coordinating our service engineers to ensure all coffee machine service requests are handled promptly and effectively. Your efforts will be key to maintaining high levels of customer satisfaction and operational efficiency. While the position primarily involves working Monday to Friday, some weekend work will be required to support our engineers who operate seven days a week\nYour tasks\nSchedule Management: Plan and optimize the daily, weekly, and monthly schedules for service engineers, taking into consideration customer needs, engineer availability, and geographical logistics.\nAppointment Coordination: Coordinate with customers to schedule service appointments that are convenient while ensuring efficient use of resources.\nRoute Optimization: Utilize mapping and scheduling software to optimize engineers' routes, reducing travel time and increasing the number of service calls completed per day.\nCommunication: Serve as the main point of contact for service engineers, facilitating clear and timely communication regarding service appointments, delays, or any changes to scheduled services.\nRecord Keeping: Maintain accurate and up-to-date records of service schedules, customer interactions, and engineer availability in the company’s CRM system.\nIssue Resolution: Address and resolve any scheduling conflicts or issues that arise in a timely and effective manner, ensuring minimal impact on service delivery.\nFeedback Collection: Gather feedback from service engineers post-service to identify areas for improvement in scheduling and service delivery.\nPerformance Reporting: Generate reports on service efficiency, customer satisfaction, and engineer utilization for management review.\nContinuous Improvement: Continually assess and improve scheduling processes and tools to increase efficiency and enhance service levels.\nTeam Collaboration: Work closely with other departments, such as customer service, PPM, Installs and Workshop, to ensure a seamless service experience for customers.\nBe able to work on different reports on a daily basis including Microsoft Office packages.\nRequirements\nExcellent communication and interpersonal skills.\nAbility to analyse data and make informed decisions.\nCustomer-focused mindset with a commitment to delivering high-quality service.\nProactive and thinks for the long term\nStrong problem-solving skills.\nAbility to work under pressure and handle challenging situations.\nHigh level of integrity and professionalism.\nWhat we offer you\nOpportunity to work in a collaborative and innovative environment.\nProfessional growth and development opportunities.\nCompetitive salary and benefits package.\nBe part of a company committed to excellence and innovation.\n25 days of holidays\nPrivate Healthcare for you, with the option to add partner and children\nLife Insurance\nIncome Protection\nEV car salary sacrifice\nCycle to work scheme\nFor more information see: www.franke.com\n\nImportant information for all executive search companies, headhunters and HR consultants\nThe Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. 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