{"id":2932436,"url":"https://alion.io/job/franklin-electric-customer-account-manager","title":"Customer Account Manager","company":{"id":1813372,"name":"Franklin Electric","domain":"franklin-electric.com","url":"https://alion.io/company/franklin-electric","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T14:59:05Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T06:06:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join Our Team as a Customer Account Manager at Franklin Water Treatment, a Division of Franklin Electric\n At Franklin Water Treatment, we are leaders in innovative water treatment solutions, and we're seeking a reliable and customer-focused Account Manager to become part of our growing team. If you excel in building strong relationships, supporting dealers, and coordinating operations while driving territory engagement, we encourage you to apply and grow your career with us!\nMOVE FORWARD WITH US!\n What you will be doing:\n Manage and support existing dealer relationships throughout the territory while identifying opportunities for continued growth and strategic dealer development\nCoordinate with internal technical, operations, customer service, and logistics teams to resolve dealer concerns efficiently\nAssist with warranty claims, RGA (Return Goods Authorization) processes, and product issue resolution\nEnsure warranty and return requests are handled professionally, accurately and in a timely manner\nAssist in communicating product updates, installation best practices, and technical resources to dealer partners\nWho we want:\nWe’re looking for a motivated focused and approachable professional who thrives on building trust and cultivating long-term partnerships. Highly organized and dependable and able to work confidently and independently in a field-based role while staying responsive and solution-oriented. Someone with a strong ability to balance dealer support, operational coordination, and territory support coordination. If you take pride in your work and are ready to be a crucial part of our team, WE WANT TO HEAR FROM YOU!\n\n What you need:\nBachelor’s degree in business, business management, marketing, engineering technology, or a related field (preferred).\n3+ years of experience in account management, territory sales, dealer support, business development and customer relationship management\nCompany Values & Benefits:\nCompetitive wage based on experience and qualifications\nMedical, dental, vision, and life insurance\nPaid parental leave\nRRSP plan with company match & service contributions to help you save for the future\nPaid time off\nOpportunities for training and career growth\nTuition Reimbursement\nEmployee discount program \nCar allowance\nCompany cell phone","description_format":"text","description_chars":2295,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Motors, Drives & Motion Control"],"lifecycle":[{"event":"open","at":"2026-10-20T14:59:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":8,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/franklin-electric-customer-account-manager","json_url":"https://alion.io/job/franklin-electric-customer-account-manager.json","meta":{"generated_at":"2026-10-21T08:39:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813372},"rest":"https://alion.io/mcp/rest/get_company?id=1813372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffranklin-electric-customer-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffranklin-electric-customer-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffranklin-electric-customer-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/franklin-electric-customer-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffranklin-electric-customer-account-manager"}]}