{"id":539514,"url":"https://alion.io/job/frasers-area-manager-east-malaysia","title":"Area Manager (East Malaysia)","company":{"id":15232,"name":"Frasers Group","domain":"frasers.group","url":"https://alion.io/company/frasers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuching, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-08T11:54:31Z","employer_posted_date":"2026-06-08","last_verified_at":"2026-11-06T01:57:54Z","board_verified":true,"closed_at":null,"days_open":150,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":149},"description":"Sports Direct Malaysia is currently looking for Area Manager (East Malaysia) to join our growing team.\nSports Direct Malaysia currently operates a total of 41 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years.\nWe have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).\n Operations:\nConduct manpower planning for the area according to approved headcount, festive/ high seasons, promotional period etc. Liaise with HR for recruitment and other procedures.\nEnsure all team members observe and practice company’s policies and rules & regulation.\nMonitor overall shop operations and ensure consistency in the standard of retail operations within the Area.\nHaving daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are handled.\nManage and monitor product display arrangement as VM guideline.\nManage and supervise all shop managers in overall daily operations and customer relationship within the area.\nMonitor and follow up with respective departments on various matters to ensure smooth operations within the area.\nPlan and execute stock take (routine, ad-hoc & annual), follow up with relevant investigations & reporting.\nWeekly Effective Communication with shop managers to ensure information, policies, practices, troubleshoots are well informed and supported.\nTo ensure all Operational and Customer Service SOPs are followed within the shop.\nSales:\nAnalyzing sales data, shop performance in all aspects and update to Line Manager.\nMonitor and ensure Shop Managers implement/execute sales & promotion plans as per guideline.\nReviewing and keeping track of sales (set daily target and ensure achievement of sales target).\nProvide feedbacks to Line Manager on sales & promotions campaigns' effectiveness.\nUnderstand business and customer expectation and motivate the team to deliver an excellent customer experience.\nUnderstand product features and benefits and train your team to maximize sales opportunity.\nPropose sales / promotion ideas to Line Manager to improve sales achievement.\nUnderstand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness.\nControls:\nBe organized and consistent with daily structure to ensure store within your area meet compliances, customer service and security standards.\nDrive excellent performance on wage controls through floor-based observations and efficient practices.\nEnsure accurate tills report and cash collection within your area.\nGuide the team to work within timeframes set by the business and set realistic expectations.\nManage compliance with processing of payroll issues and problem-solve effectively.\nEnsure all store schedules in line with store trading patterns and business expectation.\nMonitor stock take process and result to ensure they are within the passing rates.\nSupport shop managers within your area to act on suspicious activities within the premises.\nDevelopment\nBe self-driven in own personal development and take on developmental feedback constructively.\nCreate an environment that encourages and rewards performance fairly and equitably.\nIdentify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance.\nLead, train, motivate and manage outlet team in delivering best services in all departments.\nPlan for development and create a clear team succession plan to encourage next generation and support business growth.\nWork close with L&D team to ensure effective training delivered to your team within the area.\nLeadership & Management\nDevelop relationships with your store team and ensure everyone is working to the same goals.\nDevelop, coach and motive your team to achieve success, holding them accountable where appropriate.\nInspire your team and act as a role model.\nParticipate in recruitment process to identify potential talents for all Supervisors and above positions.\nLead and work with the team to achieve monthly sales target of the Area.\nReview and appraise staff performance to identify talents and retain staff.\nTake responsibility of your Area and be accountable for any outcomes.\nWork closely with the Line Manager and contribute to the success of your area as a whole.\nThis position is based at East Malaysia.\nAt least a Certificate/Diploma in Retail Management or relevant discipline.\nAt least 5 years working experiences as Shop Manager level or 2 years Area Manager level in reputable retail companies at similar size.\nHave passion and knowledge in sports is an advantage.\nProven leadership and management skills (with minimum 50 pax).\nGood analytic, problem solving and decision-making skills.\nGood customer service, communication and interpersonal skills.\nWilling to work long hours, weekends, public holidays and shift duty.\nAble to travel as needed.\n An opportunity like this at Frasers Group is for the fearless.\nThe potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:\nTHINK WITHOUT LIMITS - and take the team with you -\nBE RELEVANT - to our people, to partners, and to the planet -\nOWN IT - and back yourself","description_format":"text","description_chars":6160,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Luxury Retail","Sporting Goods","Sportswear & Activewear"],"lifecycle":[{"event":"open","at":"2026-09-08T08:20:04Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.255,"p_room":0.28,"age_days":149,"expected_fill_days":24,"reasons":["conf:0","stale_co","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/frasers-area-manager-east-malaysia","json_url":"https://alion.io/job/frasers-area-manager-east-malaysia.json","meta":{"generated_at":"2026-11-06T05:15:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15232},"rest":"https://alion.io/mcp/rest/get_company?id=15232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffrasers-area-manager-east-malaysia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffrasers-area-manager-east-malaysia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffrasers-area-manager-east-malaysia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/frasers-area-manager-east-malaysia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffrasers-area-manager-east-malaysia"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":539514}},{"tool":"search_jobs","arguments":{"company":"frasers.group","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":539514},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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