{"id":3164118,"url":"https://alion.io/job/frazer-jones-learning-and-development-manager","title":"Learning and Development Manager","company":{"id":97830,"name":"Frazer Jones","domain":"frazerjones.com","url":"https://alion.io/company/frazer-jones","size_band":"5000+","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":93,"open_postings":30,"ghost_share":0,"stale_share":0,"repost_share":0.467,"time_to_fill_p50_days":24,"computed_at":"2026-10-29T05:49:05Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":45000,"currency":"GBP","period":"year","gross":null,"usd_annual":60192},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T12:08:51Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T09:02:59Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Our client is an established retailer who are looking for a Learning & Development Manager to turn their retail learning strategy into consistent, practical delivery across the store network. This is a key appointment that will strengthen the capability of store teams and managers, improve the customer experience and support commercial performance.\nAbout the role\nYou will lead the day-to-day planning and delivery of our client’s Retail Academy and annual learning plan. Managing a team of Retail Trainers, you will ensure learning programmes are engaging, scalable and closely aligned with the needs of the retail operation. Working with senior L&D, Retail Leadership, HR Business Partners and the wider People team, you will translate agreed priorities into high-quality learning experiences that build confidence, capability and performance across the retail estate.\nResponsibilities:\nTranslate the retail learning strategy into clear annual and quarterly delivery plans aligned with commercial priorities.\nLead, coach and develop a team of Retail Trainers, establishing clear standards, priorities and expectations.\nLead the design, planning and rollout of retail learning and leadership programmes.\nCoordinate blended learning across in-store, group-based and digital channels, ensuring solutions are practical and scalable.\nFacilitate key retail and leadership programmes while strengthening delivery capability within the trainer team.\nOwn the operational delivery of the Retail Academy, including cohort planning, scheduling, facilitation, trainer deployment and learner communications.\nImplement coaching frameworks and performance-led learning approaches consistently across the store network.\nLead the rollout and successful adoption of the annual retail learning plan and other key learning initiatives.\nCoordinate mandatory and compliance training, ensuring it is delivered consistently and followed up effectively.\nManage the practical requirements of learning activity, including facilitators, venues, materials, communications and delivery partners.\nTrack participation, feedback, application and programme effectiveness, using the findings to improve the learner experience.\nProvide clear evaluation and delivery data to support return-on-investment analysis and future L&D decisions.\nExplore appropriate uses of AI and digital learning tools to improve engagement, accessibility and scale.\nAbout you\nWe’re looking for an experienced retail learning professional who can turn an agreed strategy into organised, high-quality delivery. You’ll be someone who can combine strong operational judgement with a genuine interest in developing people, improving performance and creating learning experiences that work in a fast-paced, multi-site environment.\nRequirements:\nStrong experience in retail learning and development, training or capability development.\nA track record of delivering learning programmes at scale across multiple locations.\nExperience planning and delivering blended learning through face-to-face, group-based and digital channels.\nExperience managing, coaching and developing trainers or a field-based learning team.\nA sound understanding of retail operations, customer experience and commercial performance.\nThe ability to use performance data, training-needs insights, learner feedback and evaluation findings to improve learning delivery.\nStrong stakeholder-management, collaboration and communication skills.\nA delivery-focused approach, with the ability to balance pace, quality and measurable outcomes.\nConfidence working with stakeholders at different levels of an organisation.\nAn open and practical approach to using AI and digital tools to enhance learning and performance.\nA CIPD Level 5 qualification, another recognised L&D qualification or equivalent practical experience would be valuable\nThe SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.","description_format":"text","description_chars":3928,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-23T16:51:52Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely 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