# Customer Support Representative-Case Examination

Company Federal Reserve Bank of MinneapolisAre you looking for a position that allows you to grow professionally in a service-oriented processing environment?The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. Our operations area serves the general public, examines evidence, verifies entitlement while working with a variety of computer applications. No nights • No weekends Responsibilities: Review/examine/interpret forms, legal evidence, savings bonds, and other information to ensure accuracy and completion of processes and transaction details for compliance with Treasury regulations and internal procedures. Aim to exceed established metrics for accuracy, timeliness, and completeness. Establish and maintain accurate digital customer records. Utilize multiple software applications to retrieve and relay relevant customer information. Interact with customers via telephone or in writing. Apply critical thinking to provide superior customer service to external and internal customers by independently providing instruction, support, and inquiry resolution. Ensure strict adherence

- **Id**: 418014
- **Url**: <https://alion.io/job/frbservices-customer-support-representative-case-examination>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Minneapolis, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-31T00:00:00Z
- **Employer posted date**: 2026-10-16
- **Last verified at**: 2026-11-08T20:59:17Z
- **Board verified**: yes
- **Days open**: 70
- **Description format**: text
- **Description chars**: 4183
- **Description truncated**: no
- **Benefits**: Equity, Professional development
- **Relocation offered**: no

## Company

- **Id**: 1757343
- **Name**: Federal Reserve Financial Services
- **Domain**: frbservices.org
- **Url**: <https://alion.io/company/frbservices>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 81
- **Open postings**: 23
- **Ghost share**: 0.043
- **Stale share**: 0.565
- **Repost share**: 0.13
- **Time to fill p50 days**: 28
- **Computed at**: 2026-11-08T05:47:12Z

## Salary

- **Min**: 45600
- **Max**: 57033
- **Currency**: USD
- **Period**: year
- **Usd annual**: 57033

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Repost count**: 2
- **Flags**: repost
- **Days open**: 69

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: associate
- **Optional**: yes

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-09-06T03:27:29Z
- Event: close; At: 2026-09-11T02:17:14Z
- Event: reopen; At: 2026-09-26T05:49:32Z
- Event: close; At: 2026-10-01T03:20:56Z
- Event: reopen; At: 2026-10-17T03:12:39Z

## Visa

- Country: US; Licensed sponsor: no; Adverts offering sponsorship 24m: 5; Sanctioned now: no; Evidence: Offered visa sponsorship in 5 of its adverts here in 24 months; Filings 12m: 0

## Liveness

- **Score**: 8
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.28
- **P room**: 0.28
- **Age days**: 69
- **Expected fill days**: 28
- **Reasons**: conf:25, repost:2, stale_co, velocity, win:tail, crowd:brand
- **Computed at**: 2026-11-08T05:47:12Z

## Pay

- **Stated usd annual**: 57033
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.