{"id":2946755,"url":"https://alion.io/job/freddie-mac-technical-platform-operations-support-manager","title":"Technical Platform Operations Support, Manager","company":{"id":1756147,"name":"Freddie Mac","domain":"freddiemac.com","url":"https://alion.io/company/freddiemac","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States","McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":138000,"max":206000,"currency":"USD","period":"year","gross":null,"usd_annual":206000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Self-Healing","optional":false}],"status":"live","first_seen_at":"2026-10-20T18:52:09Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T03:27:50Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.\nPosition Overview:\nFreddie Mac is seeking a highly motivated and experienced Technical Platform Operations Support Manager to join our Identity and Access Management (IAM) organization and lead a team responsible for the operational stability, support, monitoring, incident response, problem management, and continuous improvement of our critical enterprise Identity Management technology platforms. This role will oversee day-to-day platform operations while partnering closely with engineering, governance, infrastructure, and business stakeholders to ensure platform availability, reliability, performance, and compliance.\nThe ideal candidate combines strong technical expertise with leadership capabilities and a passion for operational excellence. This role is responsible for driving service maturity, operational governance, automation, observability, and operational readiness across supported platforms.\nOur Impact:\nThe Identity and Access Management team, part of the Enterprise Business Technology Operation (BTO) organization, enables business operational excellence through the flexible use of technology. The department provides IT strategic services (software development, enhancements, and production support) to support the needs of the Enterprise groups - External Relations and Corporate Communications, Finance, Human Resources, Internal Audit, Legal, Operational Resilience, and Regulatory Affairs. This role will be focused within IAM and ensure platform stability, drive operational efficiencies, support incident response activities, and continuously improve service delivery through process optimization, automation, and proactive risk management.\nYour Impact:\nLead a team of platform operations resources responsible for production support and platform reliability\n\nEnsure adherence to service level objectives (SLOs), service level agreements (SLAs), and operational support standards\n\nDrive incident, problem, change, and operational readiness processes across supported platforms\n\nManage platform availability, performance, monitoring, and capacity management activities\n\nLead root cause analysis efforts and drive corrective and preventive actions\n\nPartner with engineering teams to improve platform resiliency, observability, and automation\n\nEstablish and refine operational metrics, dashboards, and executive reporting for leadership stakeholders\n\nSupport audit, compliance, information security, and regulatory requirements\n\nBuild a culture of accountability, continuous improvement, and customer-centric service delivery\n\nDevelop and mentor team members through coaching, career development, and performance management\n\nDrive operational excellence initiatives focused on automation, self-healing capabilities, and reduction of manual processes\n\nDrive operational excellence initiatives focused on automation, self-healing capabilities, reduction of manual processes, and platform data completeness and accuracy\n\nMaintain key operational process information management documentation via SOPs and Runbooks\n\nQualifications:\nBachelor's degree or equivalent experience; advanced studies/degree preferred\n\n8+ years of technology operations, platform support, infrastructure support, or production support experience\n\n3+ years of leadership experience managing technical operations or support teams\n\nExperience supporting mission-critical enterprise applications and platforms\n\nStrong understanding of ITIL Service Management processes, including:\nIncident Management\n\nProblem Management\n\nChange Management\n\nService Request Management\n\nKnowledge Management\n\nExperience with enterprise monitoring and observability platforms\n\nExperience managing production incidents and leading major incident bridges\n\nStrong analytical, troubleshooting, and root cause analysis skills\n\nExperience developing operational dashboards, metrics, and executive reporting\n\nAbility to collaborate effectively across engineering, architecture, information security, and business teams\n\nExcellent communication and stakeholder management skills\n\nKeys to Success in this Role:\nStrong understanding of enterprise technology operations and support models\n\nAbility to bridge technical and business discussions effectively\n\nData-driven decision-making and operational governance mindset\n\nStrong partnership with engineering, information security, and infrastructure teams\n\nEffective communication across all organizational levels\n\nPassion for automation and operational efficiency\n\nCommitment to reducing operational risk and improving customer experience\n\nCurrent Freddie Mac employees please apply through the internal career site.\nWe consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\nA safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.\nCA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.\nNotice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.\nTime-type:Full timeFLSA Status:ExemptFreddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.\nThis position has an annualized market-based salary range of $138,000 - $206,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.","description_format":"text","description_chars":7239,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-20T18:52:09Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:50","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":206000,"is_top_pay":true},"html_url":"https://alion.io/job/freddie-mac-technical-platform-operations-support-manager","json_url":"https://alion.io/job/freddie-mac-technical-platform-operations-support-manager.json","meta":{"generated_at":"2026-10-26T02:03:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2677,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756147},"rest":"https://alion.io/mcp/rest/get_company?id=1756147"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreddie-mac-technical-platform-operations-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreddie-mac-technical-platform-operations-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreddie-mac-technical-platform-operations-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freddie-mac-technical-platform-operations-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreddie-mac-technical-platform-operations-support-manager"}]}