{"id":2014325,"url":"https://alion.io/job/free-pro-cloud-ops-coordinator","title":"Cloud Ops Coordinator","company":{"id":1756140,"name":"Free Pro","domain":"freepro.com","url":"https://alion.io/company/freepro-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"D","score":40,"open_postings":12,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marseille, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48000,"max":55000,"currency":"EUR","period":"year","gross":null,"usd_annual":61890},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-05-31T22:02:28Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T08:47:35Z","board_verified":true,"closed_at":null,"days_open":133,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":133},"description":"Rejoignez Free Pro, une entreprise innovante et dynamique dans le secteur des télécommunications et du cloud. En tant que Cloud Ops Coordinator, vous serez responsable de la coordination et de l'optimisation des opérations au sein de l'équipe Cloud. Vous travaillerez en étroite collaboration avec différentes équipes et contribuerez à l'amélioration continue des processus et de la qualité du service.\nMissions\nCoordination des escalades et des demandes, organisation et outillage des processus.\nDéfinir, organiser et optimiser les processus opérationnels liés aux escalades et à la gestion des demandes.\nConsolidation du parc documentaire, reporting et performance, contribution aux projets de construction de nouvelles offres.\nProfil recherché\nVous justifiez d’au moins 3 ans dans un rôle similaire, idéalement dans le secteur du Cloud ou des télécoms, vous souhaitez vous projeter pour prendre en charge et devenir un des trois référents techniques au sein de la cellule DevOps.\nVous êtes force de proposition afin d’améliorer de façon continue nos offres, nos procédures et la qualité du service rendu.\nMotivé(e), impliqué(e) rigoureux(-se) et force de proposition, vous aimez le travail en équipe et les challenges techniques.\nCompétences Techniques\n Compétences techniques :Solide compréhension des environnements Cloud et des opérations associées.\nExpérience dans la gestion de projets techniques et la coordination d’équipes pluridisciplinaires.\nMaîtrise des outils ITSM, pour la structuration et l’automatisation des processus.\nCompétences en gestion documentaire (rédaction, structuration, mise à jour de bases de connaissances).\nCapacité d’analyse technique pour identifier des axes d’amélioration des procédures\n\nQualités personnelles :Forte autonomie et sens de l’initiative.\nExcellentes compétences relationnelles pour collaborer avec des équipes réparties sur différents sites.\n\nAdditional Information\nPourquoi nous rejoindre ?\nEnvironnement technologique stimulant, avec des enjeux forts de performance et d’innovation\nEsprit collaboratif, cadre bienveillant, projets d’envergure\nDes projets concrets avec impact direct\nUn parcours d’intégration et des défis stimulants pour accélérer 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