{"id":309667,"url":"https://alion.io/job/freedom24-customer-support-officer","title":"Customer Support Officer","company":{"id":8473,"name":"Freedom24","domain":"freedom24.com","url":"https://alion.io/company/freedom24","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T20:25:37Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T14:03:31Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":6},"description":"Freedom24 is an online broker specializing in the US, European, and Asian stock markets, registered in Cyprus, offering a wide array of financial market services. Our team at Freedom consists of highly skilled professionals who bring dynamic energy and innovative ideas to the industry.\nWe are all driven by goals and have a strong belief in the power of teamwork, which is built on the strengths of each individual. We operate in a fast-paced environment and collaborate across cross-functional teams. Every team member is committed to delivering the best results, and everyone believes their work makes a meaningful impact.\nDue to career advancement and a role change of one of our employees, we are currently seeking a customer support manager to join our office in Athens, Greece.\nIf you believe you are a great match for our team and we align with your career goals, we encourage you to explore this opportunity.\nKey Responsibilities:\nHandling customer inquiries regarding trading platform, accounts, deposits and withdrawals;\nResolving client issues efficiently, ensuring high-quality service and satisfaction;\nAssisting clients with onboarding, KYC (Know Your Customer), and account verification processes;\nMaintaining accurate records of client communications for compliance and audit purposes;\nEscalating technical or complex issues to relevant teams for resolution;\nProactively addressing client concerns to prevent dissatisfaction;\nCollecting and analyzing customer feedback to improve service offerings;\nIdentifying and addressing suspicious activities, fraudulent transactions, or potential security risks;\nCollaborating with the Compliance and Risk teams to mitigate client-related risks;\nOther activities as per request(s) of the Company with the skill set of the Employee.\nRequirements\nBachelor’s or Master’s degree in Economics, Finance, or a closely related discipline;\nAt least 2 years of customer support experience in the financial industry; prior experience with a brokerage firm is an advantage;\nProficiency in both written and spoken Greek and English;\nFocused on delivering excellent client service and strong communication skills.\nBenefits\nWork in a modern office located in the heart of Athens;\nChance to be part of an international company;\nCompetitive salary with quarterly KPI bonuses;\nEmployment contract including holidays and vacations according to the country's legislation;\n50% reimbursement of the annual fee for a private insurance plan;\nProfessional development opportunities with potential for career growth and collaboration with a team of experts.","description_format":"text","description_chars":2588,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Greek","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-09-05T15:42:05Z"},{"event":"close","at":"2026-09-08T05:39:44Z"},{"event":"reopen","at":"2026-11-04T13:13:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":40,"reasons":["conf:6","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/freedom24-customer-support-officer","json_url":"https://alion.io/job/freedom24-customer-support-officer.json","meta":{"generated_at":"2026-11-11T15:02:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8473},"rest":"https://alion.io/mcp/rest/get_company?id=8473"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreedom24-customer-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreedom24-customer-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreedom24-customer-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freedom24-customer-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreedom24-customer-support-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":309667}},{"tool":"search_jobs","arguments":{"company":"freedom24.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":309667},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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