{"id":1501148,"url":"https://alion.io/job/freedompay-sr-platform-operations-engineer","title":"Sr. Platform Operations Engineer","company":{"id":13930,"name":"FreedomPay","domain":"freedompay.com","url":"https://alion.io/company/freedom-pay","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":88,"open_postings":24,"ghost_share":0.125,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-01T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":209000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1020},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"LLM","optional":false},{"name":"Machine Learning","optional":false},{"name":"New Relic","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-09-29T20:35:29Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T08:09:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.\nFreedomPay is seeking a Platform Operations Engineer to help the Platform Operations team maintain operational readiness as the company scales. This role is focused on automation and AI strategies to build and improve tools and processes that keep pace with FreedomPay’s growth.\nYou’ll work closely with Platform Operations Analysts, engineering, and infrastructure teams to identify automation opportunities, apply AI-driven tooling to detect and resolve issues faster, and continuously improve how the team monitors the platform.\nPrimary Responsibilities\nIdentify monitoring and performance optimization opportunities, implement improvements, and continuously optimize system monitoring across the platform.\nApply AI and machine learning to platform operations, including anomaly detection, alert correlation, and noise reduction, to detect and resolve issues faster.\nConduct root cause analysis for platform incidents, implement and maintain monitoring tools, and develop proactive strategies and solutions to prevent recurrence.\nServe as an escalation point for complex technical issues related to platform and services performance and stability. Manage problems and coordinate escalation and resolution efforts, developing solutions that minimize business impact.\nBuild and maintain AI assisted tooling and automation that reduces manual operational work and speeds up incident response.\nDocument procedure improvements and maintain detailed SOP and Alert Response documentation to support operational consistency and knowledge retention.\nContinuously build technical knowledge and act as a subject matter expert in observability and AI driven operations, while maintaining strong relationships with stakeholders across FreedomPay. \nRequired Background and Experience\nBS degree in Computer Science or equivalent, or equivalent years of relevant experience.\n4+ years of hands on experience in observability, monitoring, or site reliability roles within highly available, high throughput, or transaction processing environments.\nDemonstrated experience applying AI or machine learning tools to operational problems such as anomaly detection, alert correlation, or automated remediation.\nStrong incident management track record, with a history of driving issues to resolution and minimizing business impact.\nExcellent communication and organizational skills, with a strong sense of ownership and service.\nRequired Technical Skills\nDeep proficiency with an enterprise APM or observability platform (Dynatrace, Datadog, New Relic, or comparable), including dashboard design, alerting strategy, and performance analysis.\nHands on experience with AIOps and ML driven observability, including anomaly detection, alert correlation, and intelligent noise reduction, to surface issues earlier and shorten time to detection.\nExperience with log management and analysis tools such as Splunk or similar platforms, used to correlate signals and drive root cause analysis.\nExperience with AI-assisted development, agent workflows, and LLM-based tooling with Claude, Codex, or similar, applied to incident response, runbook automation, and knowledge tooling.\nProficiency in scripting and automation, including PowerShell and/or Python, to build observability tooling, automate alert response, and drive remediation work.\nExperience using Azure Logic Apps, Azure Functions, or Azure AI Foundry to build AI-driven automation workflows.\nWorking knowledge of monitoring modern containerized workloads.\nAdministration of third-party tools with Configuration-As-Code.\nPreferred Qualifications\nExperience with payment processing systems or financial services.\nKnowledge of PCI policies and best practices.\nExperience building AI agent workflows, LLM based tooling, or automation pipelines.\nExperience mentoring and sharing knowledge with team members.","description_format":"text","description_chars":4943,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-30T04:06:48Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":61,"reasons":["conf:11","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/freedompay-sr-platform-operations-engineer","json_url":"https://alion.io/job/freedompay-sr-platform-operations-engineer.json","meta":{"generated_at":"2026-10-01T10:55:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2157,"day_limit":5000,"remaining_today":2843,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}