Strategic Account Executive - Lodging

Responsibilities

• Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within lodging environments
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
• Bring forward lodging industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer internally, influencing product roadmap and service improvements
• Represent FreedomPay in customer meetings, onsite engagements, and relevant lodging or payments industry events
• Travel approximately 30 - 40%

Required Qualifications

• 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
• At least 5 years of experience supporting the lodging industry
• This may include managing lodging brands as an account manager or working within payments or commerce technology for a Food Service organization
• Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
• Proven ability to manage executive-level relationships within complex, multi-location organizations
• Strong understanding of how technology and payments impact lodging operations and guest experience
• Ability to translate product capabilities into business outcomes
• Strong communication and presentation skills
• Demonstrated ability to identify and drive expansion opportunities within existing accounts
• Highly collaborative and comfortable working cross-functionally
• Bachelor’s degree required

Preferred Qualifications

• Direct experience working with large lodging brands or multi-unit lodging groups
• Background in payments, POS, or commerce platforms within the lodging ecosystem
• Experience supporting global or multi-region lodging operators
• Familiarity with franchise and corporate-owned lodging structures
• Experience building structured account plans, QBR frameworks, or adoption strategies
• MBA or relevant advanced degree