{"id":971698,"url":"https://alion.io/job/freedompay-technical-account-manager","title":"Technical Account Manager","company":{"id":13930,"name":"FreedomPay","domain":"freedompay.com","url":"https://alion.io/company/freedom-pay","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":88,"open_postings":24,"ghost_share":0.125,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":104000,"max_usd":231000,"period":"year","method":"role_country_seniority_unknown","sample_n":2707},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-09-16T13:39:33Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-03T02:07:47Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":15},"description":"FreedomPay is seeking a solution-oriented Technical Account Manager (TAM) to join our growing team and serve as a trusted partner to our most strategic enterprise clients. This role blends deep technical acumen with strong project management and client engagement skills to drive successful delivery of complex, global implementations.\nThe ideal candidate thrives in fast-paced environments, is fluent in both technical and business contexts, and is energized by solving problems across cross-functional teams. You’ll own the end-to-end success of assigned accounts, acting as both a technical advisor and delivery lead.\nPrimary Responsibilities:\nOwn the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support.\nAct as a program manager and internal quarterback-driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.\nLead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget.\nTranslate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables.\nConduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization.\nManage project documentation including requirements, design specs, release notes, and training materials.\nTrack and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing.\nCoordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.\nServe as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities.\nEscalate and resolve issues with urgency and transparency, maintaining high levels of client satisfaction and retention.\nContribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation.\nWhat We're Looking For:\n5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment.\nStrong project and stakeholder management skills; able to manage multiple high-touch accounts and delivery streams simultaneously.\nExperience with API-based products, system integrations, and enterprise platform configurations.\nExcellent communication skills, able to tailor messaging to technical and non-technical audiences.\nProficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project).\nHands-on experience with project documentation, sprint planning, and cross-functional coordination.\nBachelor’s degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred.\nWillingness to travel up to 15-20% within the U.S.","description_format":"text","description_chars":2930,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-16T18:20:43Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":15,"expected_fill_days":61,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/freedompay-technical-account-manager","json_url":"https://alion.io/job/freedompay-technical-account-manager.json","meta":{"generated_at":"2026-10-03T04:42:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4921,"day_limit":5000,"remaining_today":79,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}