Project Manager Business Operations

About Us

As part of The Freeman Company, Event & Exhibit Services designs and delivers unforgettable moments that create a bond between audiences and our clients. It’s just one reason why we’re the leader in live events.

Summary

The Project Manager - Business Operations assists and supports the Regional - General Manager with the planning and execution of assigned projects within a geographic region. This position will work closely with multiple operations and sales departments ensuring relevant operational information is shared and acted upon. The Project Manager - Business Operations will also work on various ad-hoc projects pertaining to the branch to drive efficiencies and change.

This position will support our Audio Visual and Event Technology team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Dallas, TX.

Essential Duties & Responsibilities

• Participate in the planning and implementation of operational activities in the region providing relevant and up to date information to planning and design teams to ensure optimal execution of events
• Review and help resolve any production schedule conflicts between internal departments and outside parties
• Build and maintain relationships with suppliers, facilities, and contingent/casual labor providers
• Attend pre-con meetings and assist with site surveys as needed to ensure proper planning
• Reviews and maintains all documentation of relevant operational information needed to produce events in the region
• Ensures functional departments (e.g. Implementation, Labor, Production Design) have accurate and most recent information regarding operational factors in the region
• Coordinate operational plans and changes with show site execution team to maximize profitability and best use of resources
• Ensures that company safety guidelines are followed and implemented at show site
• Act as liaison to sales team to support their understanding of operational guidelines of facilities in the region
• Serves as point of contact for teams when multiple departments are involved to ensure team is working in synergy
• Ensures Freeman standards are met by performing quality control and necessary escalations throughout the development of projects in the region
• Measure project performance to identify areas of improvement

Education & Experience

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required
• Minimum 3 years’ professional industry experience
• Minimum 2 years’ experience managing projects
• Working knowledge of audio visual systems and live event production
• Demonstrate strong leadership skills and strategic thinking with the ability to flourish in a matrix organization
• Ability to manage difficult or emotional customer situations successfully and timely
• Understanding of business implications of decisions; working knowledge of competition
• Ability to write routine reports and correspondence
• Ability to speak effectively to multiple audiences internally and externally; proven ability to communicate effectively verbally and in writing with customers at all levels
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to make decisions based on computer-generated reports
• Ability to generate electronic reports
• Must be an innovative problem solver with the ability to deal quickly and effectively with issues
• Demonstrated experience in working with cross-functional teams and large programs
• Strong analytical, organizational, collaborative, and critical thinking skills required
• Meticulous attention to detail as well as superior organizational and creative thinking skills
• Must have experience juggling multiple clients with competing demands; proven ability to adapt while managing multiple competing priorities
• Ability to deliver a technical message to a non-technical audience
• Excellent verbal and written communication, negotiation and presentation skills with the ability to effectively interact with numerous business teams
• Ability to respond to common inquiries or complaints from employees, customers, or regulatory agencies
• Advanced Microsoft Office Suite skills (i.e., Excel, Outlook, Teams, Word)
• Understanding of O.S.H.A. requirements

Travel Requirements

Travel up to 25%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.