{"id":3947864,"url":"https://alion.io/job/freeman-ux-research-manager","title":"UX Research Manager","company":{"id":1765924,"name":"Freeman","domain":"freeman.com","url":"https://alion.io/company/freeman-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Design","role_family":"Design","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Figma","optional":false},{"name":"Jira","optional":false},{"name":"UserTesting","optional":false}],"status":"live","first_seen_at":"2026-11-08T22:55:46Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-08T22:55:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nThe Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.\nSummary\nThe Freeman Company is building a consumer-grade digital shopping experience for trade show exhibitors - one that makes it simple and intuitive for them to plan, purchase, and manage what they need for every event. That means raising the bar on the digital experience: reducing friction, surfacing the right products and services at the right time, and giving exhibitors confidence that they have everything they need to show up and succeed.\nThe User Experience Research Manager is critical to that mission. This role will deliver the customer insights needed to prioritize the most impactful solutions across the exhibitor journey, discovering where exhibitors struggle, validating ideas before they are built, and measuring whether what we ship improves the experience. Because the digital experience exists to help exhibitors succeed at live events, this research must connect what exhibitors do online with what happens on the show floor, before, during, and after each event.\nThe ideal candidate is a hands-on researcher with a proven track record of using qualitative and quantitative methods to shape complex, customer-facing digital products in an enterprise environment. They should be comfortable operating across research strategy, discovery, usability testing, analytics, and executive communication. This role will partner closely with product, UX design, marketing, and merchandising to improve the end-to-end exhibitor experience.\nThis position will sit within the Commerce product management team within Technology Services. It is eligible to work a hybrid schedule, generally requiring work in-office 1-2 days per week. The ideal candidate will be based out of the following locations:\nChicago, IL\nDallas, TX\nLas Vegas, NV\nEssential Duties & Responsibilities\nPlan, conduct, and analyze hands-on UX research on how exhibitors and customers use the digital experience at live events, using methods such as diary studies, moderated and unmoderated testing, intercept surveys, and prototype testing.\nSelect the right method for each question, balancing speed, rigor, and business need, and translate findings into clear, actionable recommendations for product and design partners.\nModerate sessions and interviews, and develop screeners, discussion guides, test protocols, and prototypes.\nConduct field research at live events, including on-site observation and exhibitor interviews, partnering with Exhibitor Services to connect digital improvements to the in-person experience.\nLead UX research for a cross-functional product and design team, embedding research into discovery, design, and delivery.\nPrioritize the research roadmap based on business priorities, product roadmap, customer feedback, and stakeholder input.\nServe as the voice of the customer for the digital experience, combining quantitative analytics, secondary research, and qualitative findings into insights, personas, journey maps, and prioritized recommendations.\nManage customer satisfaction metrics (OSAT, CSAT) and develop KPIs and measurement plans for new features, such as task success and ease of use, partnering with development, design, analytics, and QA to measure post-release outcomes.\nEstablish UXR best practices, including study design standards, recruitment, data privacy, and a shared research repository.\nCoach and mentor researchers, designers, and product partners, while remaining a hands-on practitioner.\nManage research tools, recruitment vendors, and budget, and work with insights teams to align customer surveys.\nPresent findings to executive leaders with clear storytelling that drives evidence-based decisions and identifies new opportunities.\nEducation & Experience\nBachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Design, Business, or a related field required, or equivalent experience. Masters Degree Preferred.\nRequired: 5-8 years’ experience in UX research, including hands-on experience conducting studies end to end and demonstrated ability to lead user research for digital products\nHands-on experience planning, conducting, and synthesizing qualitative and quantitative UX research, such as usability testing, interviews, diary studies, and surveys, with a portfolio showing research that influenced product decisions\nProficiency with UX research and prototyping tools such as UserTesting, Qualtrics, Dovetail, Figma, or similar platforms\nDemonstrated ability to turn research findings into clear deliverables, including journey maps, personas, and design recommendations, and to partner with designers and engineers to act on them\nStrong written and verbal communication skills, with the ability to understand and act on complex business needs\nDemonstrated ability to leverage behavioral psychology concepts into the approach and design recommendations to solve observed user challenges\nFamiliarity with ecommerce and data platforms or related digital commerce capabilities.\nPreferred: Experience in a B2C Ecommerce environment and demonstrated success using research insights to improve digital experiences and customer outcomes\nExperience with user research, analytics and work management tools such as Qualtrics, UserTesting, Dovetail, Adobe Analytics, GA4, Jira, Confluence, or similar platforms preferred.\nTravel Requirements\nTravel up to 25%\nWhat We Offer\nThe Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.\nMedical, Dental, Vision Insurance\nTuition Reimbursement\nPaid Parental Leave\nLife, Accident and Disability\nRetirement with Company Match\nPaid Time Off\nSalary range of $110,000-$135,000 based upon experience\nEligible for an annual bonus of up to 5% of the base salary \nDiversity Commitment\nAt The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":6903,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Illinois","iso":null,"kind":"city"},{"name":"Nevada","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Corporate Events","Exhibitions"],"lifecycle":[{"event":"open","at":"2026-11-08T22:55:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early"],"computed_at":"2026-11-08T23:54:26Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":false},"html_url":"https://alion.io/job/freeman-ux-research-manager","json_url":"https://alion.io/job/freeman-ux-research-manager.json","meta":{"generated_at":"2026-11-08T23:54:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":49724,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765924},"rest":"https://alion.io/mcp/rest/get_company?id=1765924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreeman-ux-research-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreeman-ux-research-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreeman-ux-research-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freeman-ux-research-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreeman-ux-research-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3947864}},{"tool":"search_jobs","arguments":{"company":"freeman.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3947864},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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